Change & Patch Management

With compliance & security controls becoming increasingly stringent, there needs to be a focused approach towards regular infrastructure patch management. It may not always be feasible for organizations to maintain a separate team for this purpose alone. A gap in the Change & Patch Management process may lead to serious infrastructure anomalies affecting end-user experience and cause unnecessary delays hampering their end-user performance and productivity.

Anunta’s Change and Patch Management service ensures that your infrastructure is up to speed with the latest security & bug fix patches released by all leading virtualization OEMs. All patches are subjected to UAT environment before they are released into the production environment.

Change Management process ensures all updates/upgrades are applied to the infrastructure are reviewed and approved by the Change Advisory Board.

Benefits

Customer’s IT managers can rest assured, knowing that their systems are patch compliant with the latest security updates, bug fixes and software releases at all times.
Impact analysis UAT performed before patch roll-out ensures coherence with existing operations and minimises downtimes and the need to roll back updates.
Image versioning processes allow for copies of the last two versions of working images to be maintained, this permitting the flexibility to roll back in case of any application & image incompatibility issues.

Case in point:

A global power distribution company was provisioning Horizon Cloud desktops for its offshore development team to achieve high data security and reduce the IT management overhead. But the company was experiencing performance issues due to frequent disconnections, slowness, applications not being deployed as per business requirements and inability to respond to end-user requests in a timely fashion.

Anunta offered Incident, Problem, Change and Patch management services to the company, identified and resolved all teething problems causing network disruptions and performance issues, integrated changes and implemented patch management for cloud desktops. This enabled the company to move 500+ users to the cloud, and allowed its offshore teams to perform business activities as desired. This has led to high end-user satisfaction and productivity as indicated by regularly conducted CSAT surveys.

Want to know more about our Change & Patch Management services?