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Digital Workplace trends have put IT and HR leaders under pressure to introduce greater End-User Computing (EUC) choices including Bring Your Own Device (BYOD) to attract and retain the brightest and best talent into their organizations. Employees increasingly prefer to use their own devices at work and as a result managing devices and ensuring secure application availability has become complicated and challenging for IT managers. This is making the traditional office infrastructure unsuitable to match the expectations of both businesses and end-users and demands a move to a digital workplace that is flexible to address worker and business demands.

A Cloud-hosted desktop delivered “As a Service,” or DaaS (Desktop as a Service) has emerged as a viable and comprehensive solution for enterprises. While DaaS offers hardware and software components for managing devices, it leaves IT teams to struggle with day to day operational management. However, Managed DaaS enables enterprises to unburden internal operations management of IT infrastructure, thereby enabling IT managers to focus on strategic issues related to business growth and profitability. Managed DaaS provides enterprises with end-to-end implementation and management of digital workplace while ensuring secure and high application availability and superior end-user experiences.

Managed DaaS, the Digital Workplace Enabler

DaaS deployment and management, typically, is a specialized task requiring a complex set of skills and resources. It comes with its own set of complexities in implementation and management such as,

  • Provisioning of underlying network architecture & existing resources
  • Workload configuration, applications & Peripheral integration
  • OS migration & UAT testing
  • Adapting group-based policies, governance, compliance & licensing
  • Managing TCO and Stringent SLAs
  • Virtualized environment monitoring & Round-the-clock support

To address the complexities, it is important for enterprises to Choose a Managed DaaS Provider (MDP). An effective Managed DaaS Provider can address the struggles in achieving quick scalability, managing application compatibility, simplifying varied use cases, improving the application performance, and striking the right balance between flexibility vs. stability.

Choosing the Managed DaaS Provider

It is important to choose the right implementation and management partner in order to avoid frequent business disruptions, increase in talent attrition, decrease in user productivity leading to poor business outcomes. Choosing the right MDP can provide a seamless workload transition and enhance end-user experiences multifold. The following section outlines key factors necessary to evaluate the right MDP:

  • Technical Competency
  • Focus on Compliance & Security
  • Keeping you in business – Backup & Disaster recovery
  • End-to-End support
  • Price versus Absolute Value

Technical Competency

The right MDP should demonstrate competence in rightsizing and resource allocation as per the business needs of an enterprise. The ability to establish a well-structured workload migration process and cloud adoption roadmap are essential factors for evaluation.

The provider should address typical technical issues like Bandwidth, network connection speed, failover facility, latency-related concerns, remote access for far-off areas, and BYOD-compliance.

A provider with strong cross-domain expertise and experience across leading virtualization technology platforms, network technologies, Cloud platforms, Active Directory, and Server Management capabilities can enable faster rollouts of applications. This can maximize application availability and ensure minimal business disruption.

Post-implementation 24x7x365 monitoring and management are equally critical for the success of any DaaS implementation. Resolving critical end-user issues on priority in conjunction with the enterprise IT will ensure a satisfying end-user experience. The MDP that provides an outcome-oriented SLA will be accountable to address user issues promptly.

As a recognized specialist in implementing end-user computing solutions, Anunta has implemented some of the most varied use cases across industry verticals. Anunta offers a structured adoption plan with complete ownership of the EUC transformation from discovery and migration to complete stabilization of the environment.

Delivered through its state of the art, highly secure network operations center, Anunta successfully manages 80,000+ end-points for 120,000+ end-users globally while ensuring an application availability of 99.98%.

Focus on Compliance & Security

Due to the dramatic increase in the risk of identity theft and security breaches, enterprises need to adhere to strict regulations, local laws, and protocols.

Managed DaaS providers should ensure compliance with the organization’s security guidelines, local device directives, cloud-related industry mandates, government ordinances, licensing, and group policies. A structured process to proactively implement security measures to prevent malware intrusions, ransomware attacks, data cross-contamination, and hacking will help to avoid any data leaks from the organization.

The MDP should have organized processes to implement security access, define user roles and group memberships for security and compliance during designing of the DaaS architecture.

Anunta implements established protocols and procedures, periodic risk assessments and external audits, KPI measurement, recertification audits and regular surveillance in line with ISMS and ISTM certifications and HIPAA-compliance.

End-to-End Support

In a newly virtualized environment, factors like patch upgrades, security updates, change management, troubleshooting, and monitoring of cloud desktop environments are critical. The Managed DaaS provider should ensure that these factors are consistently and promptly addressed to ensure consistency in operation and enhanced end-user experience.

The availability of 24×7 monitoring and support by the MDP can ensure the infrastructure is up and running at all times without business disruption. Proactively identifying performance, capacity, and configuration issues with the availability of helpdesk, is necessary to ensure quick resolution of issues.

The MDP should have the ability to manage all incidents and perform Root Cause Analysis (RCA) to prevent recurrence of issues. The MDP should work towards continually to improve performance and minimize the impact of change-related incidents on service quality.

As an end to end implementation and managed services provider, Anunta enables its customers through a metric-driven approach to deliver an unmatched end-user experience. Anunta’s Managed Services offerings include, smart monitoring through its patented AIOps platform – EuVantage, a 24×7 service desk, and a team of experts to deal with incident-, problem-, change-, and patch-management.

Backup & Disaster Recovery

Outages, natural calamities, or data center failures are unexpected issues that adversely impact business continuity. The Managed DaaS provider should implement failover mechanisms, to enable users to work with minimum downtime. The ability to provide Back-up and Disaster recovery facilities will maintain business continuity.

Since end-users use their own devices while working from home or remote areas, the Managed DaaS Provider should empower end-users to work from anywhere and on any device. The MDP should also specify if Backup and Disaster recovery facility is an integral part of their offering. Any additional fee for backup and disaster recovery should be disclosed at the proposal stage.

Anunta’s systems are configured for automatic backup to ensure business continuity avoiding disruption to operations. Anunta incorporates latest BYOD trends, thereby facilitating remote usage using different devices.

Commercial vs. Absolute Value

The MDP should present different pricing models based on number of users and resources utilized such as per user per month pricing or pay as you go model, and fixed cost. When evaluating commercial proposals, enterprises should focus on the potential impact of outcomes like higher application availability, improved service levels, consistency of performance, ease-of-management, and immersive end-user experience rather than the stated service cost.

The MDP should demonstrate complete transparency in presenting pricing vs. absolute value. They should ensure a reduced Total Cost of Ownership (TCO) by eliminating associated and hidden costs. The focus should be on converting CAPEX expenditure to OPEX model with an outcome-oriented SLA.

Anunta delivers its customers more than 99.98% application availability and resolves most incidents before they impact the users. Anunta offers productivity-oriented SLAs along with flexible commercial model – Per-user/month or Per Endpoint/Month or Pay as you go.

Taking the final decision

The process of choosing a Managed DaaS Provider should include immense planning and foresight from a long-term perspective. Onboarding the right provider means enterprises can expect a superior user experience with zero business disruption while gaining significant savings on the cost. Enterprise should prepare their own custom checklist based on the criteria discussed earlier in the paper to evaluate a provider that will ensure uninterrupted operations and deliver a superior end-user experience.

Anunta Technologies is a recognized specialist in end-to-end DaaS implementation and management, and always focused on delivering a great end-user experience. With deep domain expertise, our team of experts designs sustainable EUC roadmaps that solve the unique challenges of your business, opening up a world of possibilities.

Learn more about our solutions and services at https://www.anuntatech.com.

FAQs

What is DAAS networking?

Desktop as a Service or DaaS is a virtual desktop deployment model in which a service provider offers virtual desktops on-demand over the Internet. The virtual desktop infrastructure is hosted on the cloud and delivered to end-users with a per-user subscription.

Some businesses may find it too heavy on their budget and resources to create their own virtual desktop infrastructure. A DaaS service provider can help them by taking care of the backend management, including the maintenance, updates, storage, and backup. They can also handle the security aspects and the desktop applications if needed, or else the end-users can manage them individually.

As all the resources, storage, and support infrastructure are hosted in the cloud, end-users can just stream the applications and data over a network on their devices through a web browser or other software with the necessary authentication.

What is the purpose of DaaS?

A DaaS provider can support organizations with the following purposes.

  • Offer greater flexibility and agility to support new business initiatives
  • Enable applications necessary for work to be run from a browser
  • Expedite the delivery of virtual desktops and applications to end-users by leveraging public cloud infrastructure
  • Enable the management of all virtual applications either running on-premises or clouds from a single control panel
  • Reduce the capital costs as organizations switch to a pay-as-you-go model
  • Eliminates the need for management and deployment of VDI

What companies use DaaS?

Some of the companies that readily shift to the DaaS model are –

Startups: Fast-growing startups usually invest heavily in R&D and customer acquisition efforts leaving them with low capital reserves for administrative overheads. DaaS enables such businesses to invest in cheaper cloud-based solutions, thereby reducing the need for extra staff to manage their VDI, servers, and software or services running them.

Software firms: Software firms may have projects that require employees to run multiple operating systems on a single computer. It is exhausting to juggle between different projects, not to mention the stressful deadlines that come with them. With DaaS, all the processes can be streamlined, helping developers switch back and forth between desktops. This is cost-efficient and speeds up the development as well.

Companies with a remote workforce: Although working remotely improved productivity and employee satisfaction for many companies, security issues remain the biggest challenge. DaaS can help companies support their employees with remote work on their own devices while mitigating security issues.

Project-based businesses: Some businesses work on the seasonal or project-based model. They will usually prefer on-demand staffing for handling those projects. With DaaS, such businesses can add or remove virtual desktops for their staff, depending on the project demands.

How is SaaS different from DaaS?

The SaaS or Software as a Service model delivers a cloud version of a software to the end-user through the Internet. The end-user doesn’t own the software; they can use it on a subscription model by paying for the software license, typically on a per-user basis.

On the other hand, the DaaS is a subscription service delivering virtual desktops that allow authorized users to access their applications and data anywhere and anytime. Thus, DaaS is not limited to a single software like SaaS but offers an entire desktop experience with many applications and associated data to the subscriber. In DaaS, users don’t have to worry about their data storage or backup, but in the SaaS model, users themselves have to store and retrieve the data generated by applications.

Another significant difference between the two is that DaaS users can use a thin client to access the service, while SaaS users have to rely on a fat client with most resources installed locally.

Employees no longer prefer to be glued to their desktops on a 9 to 5 routine but are more adaptive to an environment that offers them the flexibility to work from anywhere. Research confirms that seven out of ten employees globally, work remotely once a week, while more than five out of ten employees work half the week remotely.

While employee work preferences have evolved significantly, it is becoming difficult for enterprises to manage this rise in demand for anytime, anywhere, any device workplace. The most challenging part is to securely provide access to data and business applications to employees at the workplace of their convenience.

To manage the expectation of their employees, organizations will have to embark on their digital workplace transformation journey that adopts an employee centric approach while ensuring zero security threats, flexible work schedule, and high application availability for a superior employee experience and higher business outcomes.

In this post, we have outlined the factors that are accelerating workplace evolution.

  • Increase in number of Smart Devices – The new generation of workforce are avid users of smart devices. With present day smartphones and tablets offering robust computing power, employee prefers access to business applications on their personal devices.
  • End-point Security – End points are vulnerable to unauthorize access and data breach. It needs to be secured to ensure data security and any modern EUC solution must ensure a fully secure endpoint.
  • Centralization of IT – The consolidation of the infrastructure resources offers multiple advantages including simplification of administrative tasks, enhanced security, and improved data management. This permits employees to access all centralized IT resources as per appropriate user privileges without any complexities.
  • Increased Mobility – With employees being always connected, Mobility has enhanced efficiency, productivity, and flexibility for customer facing roles. Enterprises now leverage the benefits and flexibility of device diversity, unified consoles and swift deployment—all in one go.
  • Windows 10 – Windows is mostly commonly used operating system in all enterprises due to its ease of use. The launch of Windows 10 has added versatility and enhanced user experience. With its simplified deployment and evolved user involvement, Windows 10 has quickly found more acceptability within organizations.
  • SaaS Model of Consumption – There is an increasing preference from enterprise users to consume IT (whether software or hardware) in a “pay as you consume” mode and a reluctance to commit heavy upfront capital expenditure as in the past. This relieves IT teams from the burden of software installations, maintenance, and their upgrades.

Anunta, an expertise in virtualization technologies and a track record of transforming and managing 80,000+ endpoints across 100,000+ users for over a decade, can help you reconstruct your workplace for the evolving workforce.

So, how are things changing in your workplace. How do you want to see your workplace evolve?

Tell us, we would love to discuss your workplace transformation goals!!

The journey towards digital workplace is about empowering users with data and applications while ensuring zero business interruption across locations and devices. Organizations need to provide a highly flexible and agile environment to users, wherein they can rapidly access data and applications specific to their work, while the IT teams seamlessly manage the backend including frequent updates and patches without any disruption to end-users. Desktop Virtualization takes a user-centric approach to securely make available data and applications on all types of devices to stakeholders both inside and outside of the organization while at the same time simplifying the backend management process for IT managers.

Desktop Virtualization is a technology that empowers end-users with a virtual computing environment across devices (desktops, laptops, tablets, mobile phone, etc.) and locations thereby delivering a consistent user experience. It ensures a secure, highly available, cost effective desktop infrastructure wherein, end-user desktops are hosted on a centralized server, while ensuring maximum control and security over access and usage of desktops by end-users.

For enterprises, Desktop virtualization offers the following benefits that support their workplace transformation strategy:

  • Device and Location Independence – When we talk about future workplace, organizations must strive to provide absolute work flexibility to their workforce. This means work must be independent of location or device. Virtualization ensures availability of user desktops across several devices and geographically spread locations enabling seamless access to data and applications. This not only helps in improving employee productivity but makes it easier to implement BYOD (Bring Your Own Device) type policies.
  • Cost Optimization – Most transformation projects start with cost as a key metric to success. Desktop virtualization brings down the Capex investments associated with hardware refreshes. Virtualization solutions are not only cost effective on a TCO basis but can also provide opportunities to convert Capex into OpEx if required.
  • Robust Security – Most business or industry verticals are governed or regulated by stringent compliance and security protocols. Complying with all such regulations is essential for business viability, specifically for sectors like Banking & Financial Services and Healthcare. Virtualization provides a computing environment that is highly secure as all data and applications are hosted on the central server and can be monitored and managed centrally.
  • Low Energy Consumption – Since organizations are becoming more responsible and sensitive towards environment sustainability, the CXOs are also looking for alternative options for lowering power consumption. Virtualization brings down energy consumption by use of Thin Clients /Zero Clients which require a little processing power and has lower electric power and cooling requirements.

Every organization is different, and their Desktop virtualization journey is unique to their workplace environment. Desktop virtualization is not one standard size that will fit any organization. It requires a tailored approach to identify use cases, do capacity planning and consider scalability requirements in each situation. Organizations need to understand their workforce requirements and the extent of the workplace transformation they wish to achieve. Desktop virtualization implementation can be complex and challenging process for internal IT teams, and requires specialized skills to design, implement and manage. Collaborating with a full-service partner for Desktop virtualization can help ensure the benefits are delivered and workplace transformation goals achieved.

Anunta, with its deep expertise in design, implementation, and management can enable you to achieve your future workplace vision. Our expertise with virtualization technologies and a track record of transforming and managing 80,000+ endpoints across 100,000+ users for over a decade, make us the partner of choice for leading OEMs, for large, complex transformations.

Organizations today choose End User Computing (EUC) solutions on cloud due to reliability, security, ease of use, scalability and customization offered by the platforms. However, most organizations fail to go beyond the proof of concept (POC) stage in their EUC transformation journey. Here’s an interesting infographic on how organizations can failproof their EUC transformation with Anunta’s Cloud Adoption package.

It is estimated that the global mobile workforce will reach 1.87 billion workers by 2022. The proliferation of mobile technology has changed the way people work and interact within the organization. Employees want to access their work-related data from anywhere and anytime without compromising on the data security, through any of their devices. Organizations thus need to adopt a new EUC architecture. Desktop as a Service (DaaS) provides end-users with a cloud hosted virtual computing environment, across devices and locations. Find out how DaaS can enable EUC Transformation in your organization.

The present-day workforce demands more collaboration and visibility in the workplace as compared to yesteryears. They want enterprise applications to operate like consumer applications – easy-to-use, interoperable, and accessible from anywhere, anytime, and on any device. Recent Gartner report suggests that, by 2023, 70% of enterprises will support Android-based systems owing to greater employee demand, highly secure platforms, and dynamic business needs. This indicates that enterprises will need to revisit their EUC architecture and deliver a work environment that is device- and location-independent and ensures accessibility to applications across devices, regardless of their operating systems.

In such a scenario, enterprises will have to adopt a workforce-centric approach while implementing their EUC strategy. This would involve understanding and validating the number of users, their workload requirements and identifying potential use cases and the business applications to be accessed, peripheral, network, and security requirements.

Enterprises will need to move away from the traditional computing infrastructure and adopt cloud (public, private or hybrid) to accelerate their EUC transformation journey. A Forbes insight in-depth study, “Collaborating in the cloud,” highlights how business leaders look at cloud collaboration as a sure-shot way to increase productivity, obtain concrete results, and enhance innovation. It also depicts how adopting cloud technology is a business enabler in this digital age.

Moving workloads to the cloud will empower the workforce with secure and seamless access to applications and desktops across any device, anytime and anywhere. However, it is essential to provide continuous support to address any issues pertaining to end-user performance, mainly until the environment stabilises and teething problems are resolved.

End-User Computing for Businesses

To put it simply, EUC or End User Computing encompasses all computer systems, platforms and scalable technology that the core IT teams use. With EUC services, end-users within an organization get access to their applications, data and workstations required for their daily jobs on any device they prefer.

A crucial aspect of EUC is the VDI or Virtual Desktop Infrastructure technology, in which desktop environments are hosted on a central server and deployed to end-users upon request. It is a form of desktop virtualization as end-users work on specific desktop images running on virtual machines delivered over a network. This allows individuals to be introduced to new technologies seamlessly and use them without requiring system expertise. Besides, they can create and use simple applications without involvement from the IT team.

In essence, EUC services facilitate employees and stakeholders to connect and share data securely within their organizations as well as externally.

Implementing EUC for The Modern Workforce

Organizations today are having a diverse footprint when it comes to their geographical and physical presence. As remote working gradually turns to become the new normal, delivering consistent workplace resources becomes quite challenging. A EUC/VDI solution solves the problem. It offers improved and consistent resources to users as well as secure access to applications from remote places.

Moreover, as organizations try to establish their foothold in the competitive market, they need a variety of digital platforms to support their remote workforce. In this case, EUC services can help develop a hybrid multi-cloud environment so that it becomes effortless for remote users to access data from their applications and desktops across multiple devices. Consequently, users can increase their productivity while staying compliant with the platform requirements as well.

The primary objective behind implementing EUC/VDI solution is to identify all databases and the critical applications essential for day-to-day operations and consolidate them into an optimised platform, which remains the same throughout. Given the fast-changing workplace due to technological and digital innovation, the modern workforce needs a flexible and optimised platform, which is possible through streamlined EUC services.

For larger organizations that have internal data centres, employees can log in to their workspaces through their own devices with a VDI setup. As mentioned earlier, with VDI, users work on desktop images running on virtual machines created by using virtualization and hyper-convergence technology. The virtual machines offer data, applications as well as storage depending on the role of the user and the tasks assigned to them.

On the other hand, leaner organizations that don’t need complete control over their resources can simply access the equivalent of VDI over a public, private, or hybrid cloud infrastructure. With DaaS or Desktop-as-a-Service, users can access Google Cloud, Microsoft Azure apps, etc. easily through an HTML browser and integrate with SaaS, IaaS, and PaaS resources as well. For employees, this translates into hassle-free working with just a browser-enabled device and an internet connection.

Digital Transformation of The Workforce with EUC Services

The deployment of new cloud-based EUC architecture should deliver the following benefits:

Higher desktop-&-application availability – By enabling high desktop-and-application availability on the cloud, enterprises can achieve high operational continuity. A continuous and proactive monitoring and management solution enhances end-user performance significantly.

Lower MTTR (Mean-Time-To- Resolution) – Proactive monitoring of the virtual desktops on cloud infrastructure, including essential services like active directory, DNS, and network, will be pretty important. It should also include supervision of availability, capacity and performance of the applications. Therefore, proactive management and control can lead to resolution of end-user issues before it impacts users adversely. Pinpointing exact issue location, event correlation for all abnormalities, and addressing performance, capacity and configuration issues in advance can lead to reduced MTTR.

User migration, consistent patch upgrades, and zero business disruption – Centralised management of virtual desktops on the cloud enable seamless new user addition/deletion, implementation of updates, and patch upgrades while ensuring zero business disruption. This prevents any abnormal impact on end-user operations, thereby leading to enhanced productivity of the employees.

Anytime, anywhere, any device access – Cloud desktops are delivered to end-users anywhere, anytime, on any device. The cloud desktop solutions are tailored for remote work and mobile workforce due to their location-independence and device-agnostic requirements. Therefore, enabling users to work from the comfort of their home or even far-off places, even in the case of natural calamities, augment employee productivity significantly.

Secure Single sign-on & Scalability – Using a secure sign-on, applications can be easily added to an existing suite. This is helpful in new employee onboarding or inter-departmental switches. Cloud desktops also facilitate ease of scaling up/down depending on utilisation and addition/deletion of new users in case of mergers and acquisitions, seasonal peak loads and so on, thereby providing a boost to employee productivity.

As enterprises start moving their workloads to the cloud as part of their EUC transformation, they will need to keep an end-user centric approach that maximises application availability and workforce productivity. Available on a pay-as-you-go model, cloud streamlines the way enterprises can build, configure, manage and deliver desktops to their end-users and allow them anywhere, anytime access to their applications and data.

As a EUC transformation specialist, Anunta implements and manages some of the most complex use cases for some of the largest enterprises. With deep domain expertise in all virtualisation technologies, including Citrix, VMware and Microsoft and the ability to work on multiple cloud platforms like Azure and AWS, Anunta takes end-to-end ownership of the whole EUC environment focusing on critical operational continuity and proactive issues resolution.

The standard DaaS solutions typically provides you with only the software and hardware components with basic support leaving you struggling to get technical expertise for provisioning, configuration, integration and management of virtual desktops. Anunta’s Managed DaaS solution, powered by versatile and flexible Azure Cloud, is a complete end to end managed virtual desktop solution that offers build, configure, manage, store and execute functions to smoothen the whole migration and eliminate teething issues.

The new-age workplaces are evolving rapidly to meet the diverse nees of the always-connected workforce. Today’s workforce prefers a workplace that offers collaboration, promotes knowledge distribution, and empowers them by delivering the freedom to work from any location, at any time, and on any device of their choice.

Industry reports estimate that millennials are expected to account for 50% of the workforce by 2022. Ultimate flexibility and interoperability in EUC (End-User Computing) are the primary driving forces for this new-age generation. The paradigm shift in user demand is led by increasing mobility, extensive device proliferation, enhanced end-point security, and enterprise-grade Windows 10 OS deployment and migration. As the adoption of innovative cloud-based services accelerate, the digital workplace will see a complete transformation of the EUC architecture to securely and seamlessly deliver applications and data to end-users while ensuring an enhanced end-user experience.

Enter DaaS- a peek into the next-gen workplace

With the rapid influx of advanced devices, there is an urgent need to bring more uniformity across multiple devices in the connected world. On-the-go employees and remote businesses need 24×7 access to enterprise applications across operating systems as they prefer to use their own devices that provide them faster accessibility and reliability, specifically with the emerging trend of BYOD (Bring your own devices) adoption.

DaaS (Desktop-as-a-Service) is a cloud offering, tailored for remote accessibility, security, and adaptability, thereby meeting the ever-growing demands of the mobile workforce.

  • Daas helps deliver a thin client to the user screens with remarkable agility and lower costs- simultaneously. It prevents download or sharing of data on any device thereby enhancing information safety significantly, making it the best match for enterprise IT in delivering secure access to data and applications.
  • DaaS is OPEX-inclined and not CAPEX-based, making it an apt solution for enterprises that have not invested in capital-intensive data centers or want to move some of their workloads to Cloud from their data center and SMEs thriving in today’s fast-changing ecosystems. DaaS allows enterprises to forecast and manage their user-defined budget better while preserving the high-performance capabilities of their solutions.
  • DaaS requires on demand-investment; thus, the pay-as-you-use model helps tackle the scalability challenges without any major disruption.
  • DaaS providers usually deliver services across vast regions. Due to its anywhere, anytime model, employees can work from the comfort of their homes or shared workplaces too. In addition, the backup and disaster recovery attributes help maintain the workflow even during natural calamities, providing a much-needed boost to business continuity.

Thus, DaaS takes the guesswork out of complex deployments and enables easy management of the resources on the cloud. This frees up the company’s tech-savvy IT staff to utilize their expertise on customer-driven goals, rather than worrying about the underlying IT Infrastructure. Delivered as a centralized model, DaaS takes away the pain in golden image management, regular antivirus updates, troubleshooting, application configuration, and patch updates as these are executed directly on Cloud with zero business disruption for end-users thereby driving efficiency and enhancing productivity. DaaS helps enterprises accelerate the transformation of a digital workplace in a cost-effective and secure way.

DaaS solutions- poised to be the future of hybrid work

Cloud computing has changed everything in IT. People no longer need to be around powerful hardware and storage devices to work. And many industry leaders and experts had already claimed that the future of work was going to be remote long before the pandemic started. However, the disruptions caused by the global health crisis did take away the choice for organizations to shift to the remote work culture at their pace. Things changed overnight, and employees had to get their work devices home and connect them to their home network or rely entirely on their own devices. Consequently, there were hundreds and thousands of end devices accessing the business IT network leading to a heightened risk of cyberattacks.

In the light of these major cybersecurity concerns, many businesses claimed to get back to working from the office, disregarding the productivity and flexibility benefits of remote working. What adds to the issue is the usage of personal devices for work by a significant majority of the employees without enterprise-grade security tools.

DaaS offers a simple solution to all the problems associated with the shift towards a software-defined workplace. It allows users to access their workplace desktop environment along with all the necessary software securely from remote devices. You can think of it as running Windows but from a cloud-based CPU. All one needs is a device connected to the internet. Here are a few ways in which DaaS is all set to become the workplace of the future.

  • Since desktop-as-a-service providers ensure the security protection and updates of the hosting devices are maintained as needed, the chances of cyberattacks are significantly reduced. Besides, data is more secure as nothing is stored on the end-point device or sent over a network. This means that the IT teams can just focus on the security and OS updates of one desktop image, and it can be used by several users who can work on it but can’t interfere with the standard configurations. DaaS also allows enterprises to ensure that all the end-point devices align with the security protocols and adhere to the policies regarding accessing sensitive data, approved applications, etc.
  • VDI technology has been available for years now, but with the present-day advanced hyper-scale cloud computing services, DaaS solutions have become more feasible to meet the high user experience expectations. Users can manage to run heavy software like CAD or the Adobe suite as well without needing any high CPU power and on-device storage.
  • Remote working and BYOD concepts are witnessing rising popularity among the younger generation workforce. They wish to work from anywhere and any device – probably, the same device they use for entertainment, socializing, and other work. DaaS providers can help enterprises and their workforce configure their iPads, Chromebooks, or whatever device they use and optimize it from a security and business perspective.

Closing thoughts

Digital workplaces have evolved comprehensively in recent years. By incorporating the latest tools and technology, digital workplaces prioritize employee engagement, technical exposure, and enhanced interaction in a timely manner. Being edge-focused with device and location-independent capabilities, DaaS provides a seamless transition and delivers turnkey virtualized desktops with a minimal footprint. The adoption of DaaS ensures a highly responsive work ecosystem that empowers end-users by delivering enterprise applications across devices anytime and with the same experience as within the enterprise perimeter.

What is Virtual Desktop Infrastructure (VDI)?

In the past few years, we have witnessed a virtual explosion in the number of devices, dramatic change in the way end-users consume IT and a rise in workforce which is mobile and prefers to work from the location of their convenience. This has led enterprises to devise a strategy that accommodates the growing needs of mobile workforce. Enterprises are now faced with the challenge to strike a balance between windows-only and platform-agnostic applications, enterprise network and public internet, enterprise owned devices and user-owned devices. However, achieving a balance while addressing the needs of end-users is a challenge and complex process.

Enterprises are increasingly looking at virtualization technologies to provide the right answers to these issues. A recent Research and Markets report states that “the global desktop virtualization market is projected to reach US$28.345 billion in 2022, increasing from US$6.276 billion in 2016 at a CAGR of 28.57%.”

What is Virtual Desktop Infrastructure?

As opposed to a standard desktop infrastructure that stores data and runs applications locally on your machine, a virtual desktop infrastructure is a technology that delivers virtual desktops in the end-user computing environment. These virtual machines/desktops are relayed on thin or zero clients as images of data and applications which are stored remotely on a central server on a public, private or hybrid Cloud.

The VDI environment segregates desktop operating system, applications, and data from the hardware, and offers a robust, secure, flexible yet affordable desktop solution. The virtualization software creates desktop images and enables access to end-users over a network.

In the VDI environment, virtual desktops are provisioned based upon user-group profiling which ensures that end-users have an uninterrupted access to role-specific applications and data via a customized interface. Since data and applications reside on a central server, management becomes simple. All bug fixes, policy and software upgrades are applied only on the centrally stored golden images ensuring security and compliance adherence for all end-users. The ability to provide consistently high application availability in an anywhere, anytime, and across any device improves end-user experience and productivity.

Why enterprises should adopt Virtual Desktop Infrastructure?

Enterprises should adopt VDI for the following reasons.

  • Anytime, anywhere, any device access to data and applications – As applications and data are stored on central servers, this enables access independent of the time, place and device enabling end-users enjoy flexible yet secure application availability.
  • Simplified management – Centralized storage of data and applications enable IT to manage desktops in an extremely efficient manner. Since user profiles are also stored centrally, rolling out OS, application and bug fixes are simplified.
  • Secure access – End-users only have access to applications and data specific to their roles as a result of role-based user profile creation and policy adherence. This also enables enterprises in providing contract employees and partners with secured access to relevant data and applications.
  • Rapid disaster recovery and business continuity – In the event of a disaster, virtual desktops can be provisioned from the centralized backup, thereby ensuring business continuity.
  • Reduced costs – If properly designed and implemented, VDI are often lower in cost than PCs on a total cost of ownership (TCO) basis.

Some of the use cases/ business requirements where Virtual Desktop Infrastructure is particularly suited,

  • Supporting remote users who need access to core applications
  • Temporary/makeshift offices
  • Flexibility to rapidly ramp-up/ramp-down
  • Simplify licensing and compliance
  • Looking for next generation infrastructure at PC/hardware refresh cycle
  • Implementing a BYOD policy
  • Providing uninterrupted connectivity to remote branch offices that have poor bandwidth connectivity
  • Require a versatile setup for Developers, Contractors and Training requirements
  • Need high security to protect customer data or proprietary intellectual properties
  • Not wanting to invest in large internal IT team with specialized skills

The versatility and flexibility of virtual desktop infrastructure helps enterprises in addressing the demands of their end-users while ensuring security, compliance and ease of management. Some of the technologies used require specialized skills and enterprise often work with specialized partners who can design, deploy and manage virtual desktops and deliver high quality end user experience.

As a recognized specialist in cloud and virtualization technologies, Anunta helps enterprises address today’s application delivery challenges by migrating them from traditional client-server architecture to a unified desktop and application services environment. Our solutions are focused on simplifying IT and maximizing performance and availability at the user end, at an optimum cost. Our decades of expertise in virtualization technologies and a track record in transforming and managing over 80,000 endpoints for more than 120,000 users, make us the virtualization solutions provider of choice for leading enterprises, for large, complex transformations across industry verticals.

Learn more about our virtualization solutions and domain expertise on anuntatech https://www.anuntatech.com .

Considering a significant part of the workforce is still working remotely, many industry analysts believe that opting for EUC services is crucial for managing enterprise IT resources, and their demand will only continue to grow further. Some experts also believe that we will eventually stop relying on the on-premise infrastructure and entirely replace them with thin client devices.

In addition, the current pandemic situation has forced employees from almost every industry vertical to shift to remote working trends and find access to enterprise resources from a remote location. Anunta recognizes this need and delivers end user computing services to ensure a satisfactory end-user experience while also allowing them to make the most of their devices at the moment.

With changing end-user demand and dynamic business environment, it is time enterprises have a re-look at their end user computing strategy to drive workforce productivity and enhance the end-user experience.

Watch our latest video for more details:

FAQs

What is End User Computing?

End User Computing or EUC encompasses all computer systems and platforms that allow end-users to develop computer applications required for their work. The motive behind the EUC approaches is to ensure better involvement and integration of end-users and non-programmers in computing systems development. It allows the end-users to gain greater control of their work or computing environment without seeking the help of programmers or developers.

With EUC, users can access enterprise applications and data anytime and anywhere they prefer. That is done through devices with access to VDI (Virtual Desktop Infrastructure) present within the organization’s premises or public cloud. Besides, the end-users don’t have to worry about the type of devices they use for their work; EUC supports many devices, such as tablets, PCs, smartphones, or thin-clients.

All the applications and virtual desktop sessions can be run on enterprise IT infrastructure when users log into the system. Other aspects, such as servers, flash storage for desktop session images, networking infrastructure for handling the sessions, are a part of the back-end infrastructure.

What is an example of End User Computing?

An excellent example of End-User Computing could be virtual desktop infrastructure for providing and managing virtual desktops. The desktop environments that end-users can access remotely on their devices are hosted by VDI on a centralized server and deployed on request. With VDI, all the processing is carried out on the host server while users can connect to their desktop instances through a software-based gateway and work from any device or location.

This means that users accessing a VDI solution can manage data and applications on it similar to running them locally. So, end-users can perform their day-to-day tasks virtually without the need for specific hardware. As all the proprietary data is stored within the data center instead of storing locally, VDI solutions eliminate the risk of any potential data loss.

How does end user computing help?

End-user computing helps organizations primarily by offering centralized management, a highly secure work environment, and support for BYOD. One of the most daunting tasks that an organization has to handle is keeping track of multiple desktops that employees use for their work and the software licensing requirements and regulatory compliances. With a EUC environment, all the desktops and applications can be managed in a centralized platform. The environment can be designed to ensure that the end-users are equipped with everything they need to perform their tasks productively.

Moreover, with the proliferation of the remote workforce, organizations need to have a diverse set of digital platforms. Hence, they have to shift to a hybrid multi-cloud experience that can support the current workforce diversity without hampering the standard enterprise operations. A EUC environment can support this and allow end-users to work on their own devices while complying with the organization’s platform requirements.

On the security front, EUC services allow companies to control user access to certain data with advanced authentication technologies. As critical data is stored in the data center, it is easier to prevent it from getting stolen or lost.

What technologies gave rise to End User Computing?

The two leading technologies in the End-User Computing space are VDI and DaaS. In VDI, the desktop operating system is located on a cloud hosting data center. All the applications and files that the user needs can be accessed from the data center.

The VDI is a popular form of desktop virtualization that allows enterprises to manage, control and secure their end-user computing environments. Although it offers excellent business agility, it has some limitations when deployed in dynamic environments. With DaaS, users get all the agility of a VDI solution with speed. They don’t have to install any software or plugins. All they need is an online connection to access their virtual desktops and relevant applications. While VDI offers virtual desktops through on-premise servers, DaaS is a virtual desktop solution on the cloud instead of in-house servers.

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