- Hosted virtual desktop infrastructure (VDI) establishes both infrastructure and workspace recovery and ensures business continuity for the end-user.
- VDI enables better traceability, transparency, and control over the usage of business and resources applications.
- VDI, coupled with UC&C, encourages businesses to have a unified, secure, and effective collaboration experience across the board.
Power outages. Cyber-attacks. Human error. Natural calamities. Any of these can be the fatal tipping point for potential disasters. And let’s not forget the COVID-19 pandemic, which has uncovered crucial business continuity downsides across every industry.
If anybody still believes having a business continuity and disaster recovery (DR) plan isn’t a top priority, you haven’t been catching sight of recent events. For instance, over 100,000 small-scale businesses in the US alone were forced to shut down due to the COVID-19 crisis.
At present, the majority of the people have to work from home due to the prevailing public-health crisis across continents. In these challenging times, businesses need to keep their business continuity plan up and running. Now is the time to consider migrating to smart cloud solutions like virtual desktop infrastructure (VDI).
VDI is designed to support businesses in the modern era. Let’s understand how it helps companies maintain business continuity.
En Route to a Flexible Home Office
Remote work isn’t going anywhere, so businesses have to ensure a top-notch customer experience while reimagining their remote work strategies. Today’s hosted virtual desktop solutions scale up endpoint security while improving workforce fluidity and streamlining network access.
VDI runs a thin client on the end-user system, a virtual workspace representation, to offer the virtualized applications, desktop, or other resources. Solutions and tools typically contain on-site storage, servers, and network components. However, cloud-based deployments are becoming more prevalent owing to recent events.
The value VDI continues to upsurge; the VDI industry is presently worth $4.8 Bn, with cloud deployment making up for around a tenth of the revenue. Considering the existing business environment, VDI is seeing a demand upsurge as businesses look for resilient, cost-efficient ways to deliver scalable, high-grade services to remote users.
Nonetheless, VDI solutions are intricate service chains banking on several other IT services. They’re subject to both server and client network bandwidth and cluster capacity, the number of hops, and distance. Businesses have to ensure that they are providing an optimum user experience. That, in turn, demands transparency across this complicated service chain to see the pattern across multiple silos.
Curbing Risks by Improving Transparency
Hosted VDI is not a set-it-and-forget-it technology. Like any business solution, it is highly susceptible to data packet loss and network latency. Also, lack of server cluster capacity is a primary reason behind a slow VDI connection, increasing application response times, and choking up resource-poor client devices. With a record-breaking number of synchronous users, the pressure is far more frequent.
However, efficiency takes a hit when the user experience is below par, implying the system has little room for errors. Businesses require a smooth log-on and responsive session, so IT experts need to stave off silos and boost efficiency by constantly optimizing performance and creating a robust VDI infrastructure.
The ideal way for hosted virtual desktop providers to spot the problems early is by monitoring the user experience while tracking key performance indicators (KPI) for all tiers of the service chain, only possible by adding vendor-neutral tracking capabilities to current native solutions. Only then can businesses enjoy the benefits of collaboration across all involved IT components to curb operating expenses (OPEX) and provide excellent service.
Getting Businesses Ready for the Long Run
IT experts adopted VDI at an early stage of the pandemic-induced quarantine as it offered them the ability to deliver a secure computing climate to the remote workforce and lock applications and privileges. But for the users to adopt the solution and remain efficient, the IT crew had to ensure a good user experience.
If VDI has come out as a backbone of remote work technologies, another is unified communication and collaboration (UC&C) – also, highly susceptible to packet loss, network bandwidth, and jitter. Given that the VDI-driven workforce can access UC&C services from within VDI sessions, operators encounter the additional hurdle of monitoring delivery of a complicated service like UC&C across another complicated service like VDI – further highlighting the need for end-to-end transparency.
Profile, and policy-based management, which is one of VDI’s strongest points, can also be one of its pitfalls amid frequent changes such as a pandemic. A policy devised for a regional branch office might not apply to another area across the country or the globe.
In addition, frequent changes lead to human errors, while even pre-planned changes can have inadvertent repercussions as VDI operates on a shared framework. Planning for a scalable, flexible, end-to-end transparency solution? VDI and UC&C are always a thumbs-up.
Furthermore, UC&C and VDI must go through meticulous capacity planning. The last capacity planning cycle did not contribute to the explosive growth in remote work in 2020.
As such, market leaders should handle risks by embracing a pre-emptive approach that enables quick sorting of headwinds and long-run (capacity) metric accumulation across UC&C and VDI, and the services they depend on, including network and servers.
Connecting the Dots
VDI solutions have helped businesses of all shapes and sizes by allowing them to realize their objectives without a large cash outgo required for workspace. To extract true value from VDI, you have to invest in additional technologies and tools. While most technologies were primarily developed for on-site and bare metal, they were later re-invented for VDI.
Also, these technologies drive a great deal of value in a hosted VDI environment. Either way, hosted VDI is ideal for businesses, particularly those looking to upgrade and manage a remote workforce, as well as achieve business continuity. The benefits and value offset any of the additional investments needed in technologies and tools. It comes down to cashing in on the right expertise and implementing an efficient plan.
Further, today’s environment highlights the fact that cloud migration initiatives are now more critical than ever before. Only the most resilient businesses are poised to write the next chapter.