- CEM role aligned to service delivery and candidate should be good in ITIL framework and delivery.
- Manage complete lifecycle ITIL frame work which includes Incident, Change, Patch and Problem management
- Responsible for planning, tracking milestones, activity schedules, issue resolution, resourcing, costs etc.
- All kinds of customer interactions, transactions, and engagements – from end user to vendor team to customer support.
- Prepare, Execute & Track various plans