Shore up the gaps between leaderships’ perception and users’ experience

The 2025 IT End-User Experience Gap Report uncovered a 23-point gap between how IT leaders think users feel and what users actually experience. That gap represents hidden risk — in productivity, trust, and IT credibility. Your organization’s reality might look different.

With a Personalized Benchmark Report, you can see exactly how your IT experience compares to industry peers, uncover your own gaps, and identify where to invest for the biggest impact.

Apply today for your personalized benchmark report. You’ll receive:

• A tailored comparison of your IT metrics vs. 2025 industry benchmarks
• Insights into where your organization aligns with peers — and where gaps may be widening
• Practical recommendations for leaders and engineers to close those gaps

Apply for Your Personalized Gap Report