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Customers might need immediate access to technical expertise to handle issues related to virtualized environments, especially when they do not have manpower skilled in virtualization and cloud technologies. A rigorous Incident & Problem Management process is imperative to ensure that recurring issues are identified and resolved and provide end-users with a stable environment leading to improved end-user experience and performance.

Our technology partners

Anunta’s cloud experts handle all critical support requirements round the clock through its Incident & Problem Management packages. This include diagnosis, isolation, recovery, and concludes with a full Root Cause Analysis (RCA) report. Anunta takes complete ownership of the incident and co-ordinates with all relevant teams for effective and quick resolution.

Cloud Desktop Offerings

Our Cloud Desktop solutions provide desktop provisioning, implementation, and management across public, private or hybrid cloud environment and virtualization technologies.

Managed Windows
Virtual Desktop (WVD)

Provide your workforce with a flexible, secure, and scalable workplace on Azure cloud with Anunta’s Managed WVD.

Managed Horizon Desktop

Access your workplace from anywhere and at anytime on VMware Horizon platforms and VMC on AWS.

Managed Citrix Desktop

Gain the unmatched end user experience advantage with Managed Citrix Desktops.

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How Incident and Problem Management adds value to your business.

A skilled 24×7 manned experienced team of virtualization experts provides timely resolutions to user incidents & requests.

A special Major Incident Management team comprising of experts across multiple domains (VMware, Citrix, Microsoft, Azure, AWS, Google Cloud, Network, WAN, WinTel, Storage, etc.) assists with quicker isolation and interim or permanent resolutions.

All major incidents or recurring incidents are promoted to Problem Management for a permanent solution, where they are attended to by subject matter experts from multiple domains, not restricted to virtualization alone.

A decade of experience in implementing Cloud Desktop solutions
for clients all over the globe.

Delivering scalability and security through Virtual Desktops for India's Leading Pharma Company | Case Study | Anunta Tech

Enabling Remote Working for a Global BPM company

 

Learn more

Simplifying IT Management & End User Computing Experience For Global Electronics Company | Case Study | Anunta Tech

Transforming traditional IT to cloud for a leading professional service firm

 

Learn more

Implementing BYOD through VDI & Citrix Enterprise Mobile Management | Case Study | Anunta Tech

Accelerating Digital Transformation for a leading Insurance firm

 

Learn more

Accelerating EUC transformation for a leading US based Utility firm

 

Learn more

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With compliance & security controls becoming increasingly stringent, there needs to be a focused approach towards regular infrastructure patch management. It may not always be feasible for organizations to maintain a separate team for this purpose alone. A gap in the Change & Patch Management process may lead to serious infrastructure anomalies affecting end-user experience and cause unnecessary delays hampering their end-user performance and productivity.

Our technology partners

Anunta’s Change and Patch Management ensures that your infrastructure is up to date with the latest security & bug fix patches released by all leading virtualization OEMs. All patches are subjected to a UAT environment before they are released into the production environment.

The Change Management process ensures all updates/upgrades are applied to the infrastructure are reviewed and approved by the Change Advisory Board.

Cloud Desktop Offerings

Our Cloud Desktop solutions provide desktop provisioning, implementation, and management across public, private or hybrid cloud environment and virtualization technologies.

Managed Windows
Virtual Desktop (WVD)

Provide your workforce with a flexible, secure, and scalable workplace on Azure cloud with Anunta’s Managed WVD.

Managed Horizon Desktop

Access your workplace from anywhere and at anytime on VMware Horizon platforms and VMC on AWS.

Managed Citrix Desktop

Gain the unmatched end user experience advantage with Managed Citrix Desktops.

Book a free consultation Book a free consultation

How Change and Patch Management adds value to your business.

Customer’s IT managers can rest assured, knowing that their systems are patch compliant with the latest security updates, bug fixes and software releases at all times.

Impact analysis UAT performed before patch roll-out ensures coherence with existing operations and minimizes downtimes and the need to roll back updates.

Image versioning processes allow for copies of the last two versions of working images to be maintained, this permitting the flexibility to roll back in case of any application & image incompatibility issues.

A decade of experience in implementing Cloud Desktop solutions
for clients all over the globe.

Delivering scalability and security through Virtual Desktops for India's Leading Pharma Company | Case Study | Anunta Tech

Enabling Remote Working for a Global BPM company

 

Learn more

Simplifying IT Management & End User Computing Experience For Global Electronics Company | Case Study | Anunta Tech

Transforming traditional IT to cloud for a leading professional service firm

 

Learn more

Implementing BYOD through VDI & Citrix Enterprise Mobile Management | Case Study | Anunta Tech

Accelerating Digital Transformation for a leading Insurance firm

 

Learn more

Accelerating EUC transformation for a leading US based Utility firm

 

Learn more

Book a free consultation Book a free consultation

Anunta’s 24×7 smart monitoring package, based on its patented SaaS-based AIOps platform – EuVantage® – deploys predictive analytics to proactively identify and remediate emerging performance, capacity, and configuration issues across the delivery ecosystem.

Our technology partners

Anunta’s Smart Monitoring is delivered remotely from its Enterprise Nerve Centers (ENC). It provides adaptive analytics and smart dashboards for actionable insights, along with an integrated view of topology and performance, enabling cross-domain correlation across all dependent systems. Additionally, Smart Monitoring provides insights into end-user experience, capacity and resource utilization.

Cloud Desktop Offerings

Our Cloud Desktop solutions provide desktop provisioning, implementation, and management across public, private or hybrid cloud environment and virtualization technologies.

Managed Windows
Virtual Desktop (WVD)

Provide your workforce with a flexible, secure, and scalable workplace on Azure cloud with Anunta’s Managed WVD.

Managed Horizon Desktop

Access your workplace from anywhere and at anytime on VMware Horizon platforms and VMC on AWS.

Managed Citrix Desktop

Gain the unmatched end user experience advantage with Managed Citrix Desktops.

Book a free consultation Book a free consultation

How Smart Monitoring adds value to your business.

Automated root-cause analysis, session look-up and event correlation for faster troubleshooting of end-user problems.

Proactive monitoring resulting in 70% reduction in trouble tickets and 60% reduction in alarms.

Integrated view of topology and performance, enabling cross-domain correlation.

Up to 70% reduction in Mean Time To Resolution (MTTR) with better visibility leading to improved infrastructure efficiency.

A decade of experience in implementing Cloud Desktop solutions
for clients all over the globe.

Delivering scalability and security through Virtual Desktops for India's Leading Pharma Company | Case Study | Anunta Tech

Enabling Remote Working for a Global BPM company

 

Learn more

Simplifying IT Management & End User Computing Experience For Global Electronics Company | Case Study | Anunta Tech

Transforming traditional IT to cloud for a leading professional service firm

 

Learn more

Implementing BYOD through VDI & Citrix Enterprise Mobile Management | Case Study | Anunta Tech

Accelerating Digital Transformation for a leading Insurance firm

 

Learn more

Accelerating EUC transformation for a leading US based Utility firm

 

Learn more

Book a free consultation Book a free consultation

Changes impacting end-users need critical attention and special focus to ensure their queries are addressed and resolved in a timely manner. This often presents a challenge to IT teams, particularly of organizations that have moved to virtual environments due to limited knowledge and experience of the new environment. The type of issues encountered, and their solutions are often quite different than in traditional environments, making it necessary for organizations to look for a Service Desk capable of resolving issues specific to virtual environments.

Our technology partners

Anunta provides a 24×7 Service Desk for virtualized environments, whereby it takes end-to-end ownership of all IT incidents and service requests, all the way to resolution. This also includes ticket updates, ticket routing, call classification based on the business and end-client impact, and co-ordination with internal as well as external IT teams.

Cloud Desktop Offerings

Our Cloud Desktop solutions provide desktop provisioning, implementation, and management across public, private or hybrid cloud environment and virtualization technologies.

Managed Windows
Virtual Desktop (WVD)

Provide your workforce with a flexible, secure, and scalable workplace on Azure cloud with Anunta’s Managed WVD.

Managed Horizon Desktop

Access your workplace from anywhere and at anytime on VMware Horizon platforms and VMC on AWS.

Managed Citrix Desktop

Gain the unmatched end user experience advantage with Managed Citrix Desktops.

Book a free consultation Book a free consultation

How Service Desk adds value to your business.

Remote troubleshooting, issue isolation and resolution ensure improved end-user satisfaction and productivity.

24×7 manned experienced team of virtualization engineers with L1, L2 & L3 skills eliminates the need to maintain an in-house service desk.

Provides a single window for customer IT and/or end-users to raise tickets and get incident resolution & request fulfilment updates.

Provides First Call Resolutions (FCR) for known incidents and incidents which can be resolved over calls.

Access to Anunta’s award winning team of highly certified virtualization specialists to solve complex issues as and when they arise.

A decade of experience in implementing Cloud Desktop solutions
for clients all over the globe.

Delivering scalability and security through Virtual Desktops for India's Leading Pharma Company | Case Study | Anunta Tech

Enabling Remote Working for a Global BPM company

 

Learn more

Simplifying IT Management & End User Computing Experience For Global Electronics Company | Case Study | Anunta Tech

Transforming traditional IT to cloud for a leading professional service firm

 

Learn more

Implementing BYOD through VDI & Citrix Enterprise Mobile Management | Case Study | Anunta Tech

Accelerating Digital Transformation for a leading Insurance firm

 

Learn more

Accelerating EUC transformation for a leading US based Utility firm

 

Learn more

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Book a free consultation



Book a free consultation



Book a free consultation



Book a free consultation



Book a free consultation



Book a free consultation



Book a free consultation