What we offer

Service Desk

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Changes impacting end-users need critical attention and special focus to ensure their queries are addressed and resolved in a timely manner. This often presents a challenge to existing IT teams of organizations that have moved to virtual environments due to limited knowledge and experience of the new environments. The type of issues encountered, and their solutions are often quite different, thus making it necessary for organizations to have a Service Desk capable of resolving issues specific to virtual environments.

Our technology partners

Anunta provides a 24×7 Service Desk for virtualized environments, whereby it takes end-to-end ownership of all IT incidents and service requests, all the way to resolution. This also includes ticket updates, ticket routing, call classification based on the business and end-client impact, and co-ordination with internal as well as external IT teams.

Cloud Desktop Offerings

Our Cloud Desktop solutions provide desktop provisioning, implementation, and management across public, private or hybrid cloud environment and virtualization technologies.

Managed Windows
Virtual Desktop (WVD)

Provide your workforce with a flexible, secure, and scalable workplace on Azure cloud with Anunta’s Managed WVD.

Managed Horizon Desktop

Access your workplace from anywhere and at anytime on VMware Horizon platforms and VMC on AWS.

Managed Citrix Desktop

Gain the unmatched end user experience advantage with Managed Citrix Desktops.

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How Service Desk adds value to your business.

Remote troubleshooting, issue isolation and resolution ensure improved end-user satisfaction and productivity.

24×7 manned experienced team of virtualization engineers with L1, L2 & L3 skills eliminates the need to maintain an in-house service desk.

Provides a single window for customer IT and/or end-users to raise tickets and get incident resolution & request fulfilment updates.

Provides First Call Resolutions (FCR) for known incidents and incidents which can be resolved over calls.

A decade of experience in implementing Cloud Desktop solutions
for clients all over the globe.

Delivering scalability and security through Virtual Desktops for India's Leading Pharma Company | Case Study | Anunta Tech

Enabling Remote Working for a Global BPM company

 

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Simplifying IT Management & End User Computing Experience For Global Electronics Company | Case Study | Anunta Tech

Transforming traditional IT to cloud for a leading professional service firm

 

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Implementing BYOD through VDI & Citrix Enterprise Mobile Management | Case Study | Anunta Tech

Accelerating Digital Transformation for a leading Insurance firm

 

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Accelerating EUC transformation for a leading US based Utility firm

 

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Anunta is a highly specialized cloud services company, focused on end-user experience management in enterprise environments. Since our inception in 2012, we have been guided by a single overarching mission – to help enterprises move to new generation End-User Computing (EUC) environments and to manage them in a way that puts end-user experience at the center of everything.

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