Service Desk
Anunta’s 24X7 Service Desk provides resolutions for
all incidents and service requests across your virtual
desktop environment.
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Changes impacting end-users need critical attention and special focus to ensure their queries are addressed and resolved in a timely manner. This often presents a challenge to IT teams, particularly of organizations that have moved to virtual environments due to limited knowledge and experience of the new environment. The type of issues encountered, and their solutions are often quite different than in traditional environments, making it necessary for organizations to look for a Service Desk capable of resolving issues specific to virtual environments.
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Anunta provides a 24×7 Service Desk for virtualized environments, whereby it takes end-to-end ownership of all IT incidents and service requests, all the way to resolution. This also includes ticket updates, ticket routing, call classification based on the business and end-client impact, and co-ordination with internal as well as external IT teams.
How Service Desk adds value to your business.
Remote troubleshooting, issue isolation and resolution ensure improved end-user satisfaction and productivity.
24×7 manned experienced team of virtualization engineers with L1, L2 & L3 skills eliminates the need to maintain an in-house service desk.
Provides a single window for customer IT and/or end-users to raise tickets and get incident resolution & request fulfilment updates.
Provides First Call Resolutions (FCR) for known incidents and incidents which can be resolved over calls.
Access to Anunta’s award winning team of highly certified virtualization specialists to solve complex issues as and when they arise.
