Changes impacting end-users need critical attention and special focus to ensure their queries are addressed and resolved in a timely manner. This often presents a challenge to existing IT teams of organizations that have moved to virtual environments due to limited knowledge and experience of the new environments. The type of issues encountered, and their solutions are often quite different, thus making it necessary for organizations to have a Service Desk capable of resolving issues specific to virtual environments.
Our technology partners
Anunta provides a 24×7 Service Desk for virtualized environments, whereby it takes end-to-end ownership of all IT incidents and service requests, all the way to resolution. This also includes ticket updates, ticket routing, call classification based on the business and end-client impact, and co-ordination with internal as well as external IT teams.
Cloud Desktop Offerings
Our Cloud Desktop solutions provide desktop provisioning, implementation, and management across public, private or hybrid cloud environment and virtualization technologies.
Virtual Desktop (WVD)
Provide your workforce with a flexible, secure, and scalable workplace on Azure cloud with Anunta’s Managed WVD.
Managed Horizon Desktop
Access your workplace from anywhere and at anytime on VMware Horizon platforms and VMC on AWS.
How Service Desk adds value to your business.
Remote troubleshooting, issue isolation and resolution ensure improved end-user satisfaction and productivity.
24×7 manned experienced team of virtualization engineers with L1, L2 & L3 skills eliminates the need to maintain an in-house service desk.
Provides a single window for customer IT and/or end-users to raise tickets and get incident resolution & request fulfilment updates.
Provides First Call Resolutions (FCR) for known incidents and incidents which can be resolved over calls.