A people-centric Digital Employee Experience (DEX) is the cornerstone of building a high-performing and thriving workforce. How do you achieve this with the right mix of tools and platforms?
The digital landscape of work is no longer a one-size-fits-all environment. Today, we have different generations working side-by-side, each with their preferred tech tools. Add to that the rise of remote and hybrid work models, and suddenly, having the right tools accessible from anywhere becomes crucial. It’s not a fad, it’s a must-have.
Employee expectations are evolving rapidly. Remember a few years ago when IT wasn’t exactly the department championing employee happiness? Now, they’re right there with HR, brainstorming ways to improve DEX. This shift highlights how technology is a major player in shaping how we feel about our workspace.
Here’s the exciting part. The correlation between happy employees and business success remains a simple yet fascinating dynamic. Let’s look at the numbers. According to Forbes, companies with highly engaged workforces are 21% more profitable than their counterparts. Organizations leading in customer experience have 60% more engaged employees.
It’s all connected!
In fact, a recent G2 survey revealed that for a shocking 95% of professionals, IT issues disrupt their digital experience, significantly hindering productivity and diminishing workplace morale. This underscores the urgent need for a solution. Our workforce craves the right mix of tools and platforms that seamlessly empower collaboration and sidestep frustration.
Achieving an effective DEX is more a journey rather than a destination. It requires ongoing adaptation and responsiveness to meet evolving employee needs and business demands.
Successful DEX starts with empathy – truly understanding the digital needs and preferences of your workforce. After all, the most sophisticated technology is useless if it creates friction and frustration for the people who use it.
And for this, Digital Experience Monitoring (DEM) is your ally.
Digital Experience Monitoring (DEM) tools play a crucial role in fostering a positive digital employee experience. Consider them windows into your employees’ digital workspace, providing the IT teams with valuable insights into how they interact with applications, devices, and the overall work environment.
And it’s not just about visibility. DEM tools act like firefighters, spotting issues like slow apps or glitchy laptops before they slow your end users down.
By spotting these problems early, IT teams can fix them quicker, minimizing stress and keeping your employees productive.
Faster fixes = less stress.
DEM helps personalize the employee tech experience, making sure everything runs smoothly for all employees. It’s a win-win! And smooth sailing for everyone.
Insights from DEM empower ITOps to transform applications into user-friendly and efficient tools. By analyzing employee interactions with technology, DEM tools reveal pain points and areas for improvement.
Furthermore, they can guide the development of intelligent collaboration tools that bridge communication gaps and streamline workflows. This user-centric approach fosters a smoother digital experience and drives employee productivity and satisfaction.
To ensure your end users have the optimal digital experience to succeed, you can utilize data from DEM tools like Workspace ONE Intelligence. From this data, you will get valuable insights into the effectiveness of digital tools, pinpointing areas of frustration or inefficiency specific to individual workflows. Here’s how:
Disruptions, whether caused by sluggish devices, software glitches, or unforeseen security threats, can hinder productivity and erode employee morale. Frictionless technology, powered by AI, can be a game-changer in IT infrastructure management to prevent these hurdles from the track even before they occur. And hence, the firefighter analogy.
We touched upon how to leverage the many features of DEM tools to build a resilient digital workspace. Proactive problem identification and user behavior analytics can go a long way toward significantly improving your DEX.
But there’s more to it.
Here’s what you can consider if you’re keen on incorporating DEM tools into your digital workspace strategy.
Ultimately, a successful adaptive DEX strategy is an investment in your people. When employees feel valued, empowered, and equipped with the right tools, they become the driving force behind organizational resilience and long-term success.
Maneesh Raina is Chief Operating Officer - Maneesh has close to three decades of functional and leadership experience in the field of IT operations, project management, and quality management. At Anunta, he has played a pivotal role in the growth of our Enterprise DaaS (Anunta Desktop360) in India by focusing on process excellence, customer satisfaction, and operational efficiency. Before joining Anunta, Maneesh has been associated with organizations like Reliance Group of Companies, Firstsource Solutions, and Capgemini in several technical leadership and management roles. Maneesh holds a Bachelor of Engineering degree in E&TC from Government Engineering College, Jabalpur, India.