Citrix Administrator L3

Primary Skill Set & Experience:
  • Overall 6+ years in IT Infrastructure experience with minimum 3+ years in Citrix Desktop Virtualization.
  • Proficient in Citrix XenApp & Xendesktop, Xen Server implementation and configuration.
Job Description:
  • Experience in supporting Virtualization (primarily Citrix Desktop Virtualization, and others like VMWare, MS). Exposure to both Desktop and Server virtualization.
  • Basic understanding of storage and connectivity fundamentals.
  • Able to work with the SMEs to drive major incidents and work towards RCA.
  • Role is to manage the operation team of L2/L1 in Citrix Support and provide support to domestic & international environment /customers.
  • Able to establish and run good operations and governance practices.
  • ITIL Aware (spl around Incident /Problem /Change Management).
  • Good team player and able to manage and mentor team.
  • Work on team skill enhancement and training need identification.
  • Manage SLA and Availability of Services.
  • Project management experience for IT infrastructure management.
  • 6-day working week.
Qualifications:
  • Any Engineering/Diploma/BSC/MCA/MCM (with IT specialization)
  • Certification in MCP/CCA must
Secondary Skills:
  • Excellent communication ( written/oral ) & presentation skills.
  • Strong Problem Solving and Analytical skills.
  • Ability to interact with internal/external clients and handle escalations.
  • Ability to Guide and monitor the team.
  • Highly committed to meet the business objectives.
  • Ability to build and maintain strong working relationships.
  • VMWare Server Virtualization (Good to have).
  • Good understanding of storage (Good to have).
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