Citrix Administrator L3

Primary Skill Set & Experience:

• Overall 6+ years in IT Infrastructure experience with minimum 3+ years in Citrix Desktop Virtualization.
• Proficient in Citrix XenApp & Xendesktop, Xen Server implementation and configuration.

Job Description:

• Experience in supporting Virtualization (primarily Citrix Desktop Virtualization, and others like VMWare, MS). Exposure to both Desktop and Server virtualization.
• Basic understanding of storage and connectivity fundamentals.
• Able to work with the SMEs to drive major incidents and work towards RCA.
• Role is to manage the operation team of L2/L1 in Citrix Support and provide support to domestic & international environment /customers.
• Able to establish and run good operations and governance practices.
• ITIL Aware (spl around Incident /Problem /Change Management).
• Good team player and able to manage and mentor team.
• Work on team skill enhancement and training need identification.
• Manage SLA and Availability of Services.
• Project management experience for IT infrastructure management.
• 6-day working week.

Qualifications:

• Any Engineering/Diploma/BSC/MCA/MCM (with IT specialization)
• Certification in MCP/CCA must

Secondary Skills:

• Excellent communication ( written/oral ) & presentation skills.
• Strong Problem Solving and Analytical skills.
• Ability to interact with internal/external clients and handle escalations.
• Ability to Guide and monitor the team.
• Highly committed to meet the business objectives.
• Ability to build and maintain strong working relationships.
• VMWare Server Virtualization (Good to have).
• Good understanding of storage (Good to have).