Overall 6+ years in IT Infrastructure experience with minimum 3+ years in Citrix Desktop Virtualization.
Proficient in Citrix XenApp & Xendesktop, Xen Server implementation and configuration.
Job Description:
Experience in supporting Virtualization (primarily Citrix Desktop Virtualization, and others like
VMWare, MS). Exposure to both Desktop and Server virtualization.
Basic understanding of storage and connectivity fundamentals.
Able to work with the SMEs to drive major incidents and work towards RCA.
Role is to manage the operation team of L2/L1 in Citrix Support and provide support to domestic
& international environment /customers.
Able to establish and run good operations and governance practices.
ITIL Aware (spl around Incident /Problem /Change Management).
Good team player and able to manage and mentor team.
Work on team skill enhancement and training need identification.
Manage SLA and Availability of Services.
Project management experience for IT infrastructure management.
6-day working week.
Qualifications:
Any Engineering/Diploma/BSC/MCA/MCM (with IT specialization)
Certification in MCP/CCA must
Secondary Skills:
Excellent communication ( written/oral ) & presentation skills.
Strong Problem Solving and Analytical skills.
Ability to interact with internal/external clients and handle escalations.
Ability to Guide and monitor the team.
Highly committed to meet the business objectives.
Ability to build and maintain strong working relationships.