The present-day workforce demands more collaboration and visibility in the workplace as compared to yesteryears. They want enterprise applications to operate like consumer applications – easy-to-use, interoperable, and accessible from anywhere, anytime, and on any device. Recent Gartner reports suggest that, by 2023, 70% of enterprises will support Android-based systems owing to greater employee demand, highly secure platforms, and dynamic business needs. This indicates that enterprises will need to revisit their EUC architecture and deliver a work environment that is not only device- and location-independent but also ensures accessibility to applications across devices, regardless of their operating systems.
In such a scenario, enterprises will have to adopt a workforce-centric approach while implementing their EUC strategy. This would involve understanding-and-validating number of users, their workload requirements and identifying potential use cases in addition to the business applications to be accessed, peripheral, network, and security requirements.
Enterprises will need to move away from the traditional computing infrastructure and adopt cloud (public, private or hybrid) to accelerate their EUC transformation journey. A Forbes insight in-depth study “Collaborating in the cloud” highlights how business leaders are looking at cloud collaboration as a sure-shot way to increase productivity, obtain concrete results, and enhance innovation. It also depicts how adopting the cloud technology is a business-enabler in this digital age.
Moving workloads to the cloud will empower the workforce with secure and seamless accessibility to applications-and-desktops across any device, anytime and anywhere. However, it is important to provide continuous support to address any issues pertaining to end-user performance, particularly until the environment stabilizes and teething issues are resolved.
The deployment of new cloud based EUC architecture should deliver the following benefits:
Higher desktop-&-application availability – By enabling high desktop-and-application availability on the cloud, enterprises can achieve high operational continuity. A continuous and proactive monitoring and management solution enhances end-user performance significantly.
Lower MTTR (Mean-Time-To- Resolution) – Proactive monitoring of the virtual desktops on cloud infrastructure, including essential services like active directory, DNS, and network will be quite important. It should also include supervision of availability, capacity and performance of the applications. Therefore, proactive management and control can lead to resolution of end-user issues before it impacts users adversely. Pinpointing exact issue location, event correlation for all abnormalities, and addressing performance, capacity and configuration issues in advance can lead to reduced MTTR.
User migration, consistent patch upgrades, and zero business disruption – Centralized management of virtual desktops on the cloud enable seamless new user addition/deletion, implementation of updates, and patch upgrades while ensuring zero business disruption. This prevents any abnormal impact on end-user operations, thereby leading to enhanced productivity of the employees.
Anytime, anywhere, any device access – Cloud desktops are delivered to end-users anywhere, anytime, on any device. The cloud desktop solutions are tailored for remote work and mobile workforce, due to their location-independence and device-agnostic requirements. Therefore, enabling users to work from the comfort of their home or even far-off places, even in case of natural calamities, augment the employee productivity significantly.
Secure Single sign-on & Scalability – Using a secure sign-on, applications can be easily added to an existing suite. This is helpful in new employee onboarding or inter-departmental switches. Cloud desktops also facilitate ease of scaling up/down depending on utilization and addition/deletion of new users in case of mergers andacquisitions, seasonal peak loads and so on, thereby providing a boost to employee productivity.
As enterprises start moving their workloads to the cloud as part of their EUC transformation, they will need to keep an end-user centric approach that maximizes application availability and workforce productivity. Available on a pay-as-you-go model, cloud streamlines the way enterprises can build, configure, manage and deliver desktops to their end-users and allow them anywhere, anytime access to their applications and data.
As a EUC transformation specialist, Anunta implements and manages some of the most complex use cases for some of the largest enterprises. With deep domain expertise in all virtualization technologies including, Citrix, VMware and Microsoft and the ability to work on multiple cloud platforms like Azure and AWS, Anunta takes end-to-end ownership of all the whole EUC environment focusing on critical operational continuity and proactive issues resolution.