Cloud-based EUC solutions provider for DaaS, VDI, Desktop Management | Anunta
Application availability summary +

Application availability at 99.98% across 77,000+ endpoints and 100,000+ end-users globally

Application availability represents the productive time during which applications are accessible to end-users.

Being a recognized specialist in cloud, networking and virtualization technologies, and having worked exclusively in the EUC space since 2012, we are experienced in eliminating application brown outs and downtimes, so your end-users have access to up and running applications round the clock.

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Lowest incident-to-user ratios in the industry

Incident-to-user ratio represents the number of end-user incidents tagged in a month against the number of users supported in that specific month.

 

Industry average is 0.8 - 1.2* incidents/user/month. We achieve less than 0.3 incidents across all clients.

Fewer incidents means uninterrupted system time for end-users, resulting in improved end-user satisfaction and productivity.

* IT Key Metrics Data 2017 – Gartner Report

Proactive resolution user summary +

Proactive issues identification and resolution

Our patented intelligence platform – EuVantage – enables us to identify and resolve issues proactively, resulting in seamless end-user experience and improved productivity.

Proactive Resolution percentage is the ratio of number of potential incidents predicted and resolved before they impact the end-user.

Home monitoring technology +

End-to-end topography mapping, and real-time visibility of the entire environment

Our patented intelligence platform – EuVantage – provides an integrated view of all components across the virtual desktop ecosystem, thus improving IT operations performance & infrastructure efficiency.

End user satisfaction +

Real-time CSAT scores for enhanced system overview

Every week 10% end-users are randomly selected for taking feedback. Over a 10-week cycle feedback from all end-users using VDI is collated and shared. This cycle is then repeated to provide CSAT scores on a continuous basis.

These weekly CSAT scores help in taking any preventive and corrective actions, and provide a good understanding of customer satisfaction levels.

CSAT scores are collected on a 5 point scale – Highly Satisfied (5), Satisfied (4), Neither Satisfied Nor Dissatisfied (3), Dissatisfied (2), Highly Dissatisfied (1) – and currently sit at 90%+ on a week on week basis. Net Promoter Score (NPS) is calculated as the difference between the Promoters (top 2 rating points) and Detractors (bottom 2 rating points), on a week on week basis, and is currently at 71.