- 80,000+
end-points managed globally with availabilities exceeding 99.9% - Incident to User Ratio
0.3 vs. Industry standards of 0.8-1.2 (*Gartner estimates) - Real time visibility
and end-to-end topography mapping for complete control - Proactive resolution
of 75% issues by using proprietary intelligence platform - Real Time Employee
Satisfaction Score
for pulse of system health

Application availability at 99.98% across 80,000+ endpoints and 120,000+ end-users globally
Application availability represents the productive time during which applications are accessible to end-users.
Being a recognized specialist in cloud, networking and virtualization technologies, and having worked exclusively in the EUC space since 2012, we are experienced in eliminating application brown outs and downtimes, so your end-users have access to up and running applications round the clock.
Lowest incident-to-user ratios in the industry
Incident-to-user ratio represents the number of end-user incidents tagged in a month against the number of users supported in that specific month.
Industry average is 0.8 - 1.2* incidents/user/month. We achieve less than 0.3 incidents across all clients.
Fewer incidents means uninterrupted system time for end-users, resulting in improved end-user satisfaction and productivity.
* IT Key Metrics Data 2017 – Gartner Report
Proactive issues identification and resolution
Our patented SaaS-based AIOps platform – EuVantage – enables us to identify and resolve issues proactively, resulting in seamless end-user experience and improved productivity for EUC infrastructures.
Proactive Resolution percentage is the ratio of number of potential incidents predicted and resolved before they impact the end-user.
End-to-end topography mapping, and real-time visibility of the entire environment
Our patented SaaS-based AIOps platform – EuVantage – provides an integrated view of all components across the virtual desktop ecosystem, thus improving IT operations performance & infrastructure efficiency for EUC infrastructures.
Real-time CSAT scores for enhanced system overview
Every week 10% end-users are randomly selected for taking feedback. Over a 10-week cycle feedback from all end-users using VDI is collated and shared. This cycle is then repeated to provide CSAT scores on a continuous basis.
These weekly CSAT scores help in taking any preventive and corrective actions, and provide a good understanding of customer satisfaction levels.
CSAT scores are collected on a 5 point scale – Highly Satisfied (5), Satisfied (4), Neither Satisfied Nor Dissatisfied (3), Dissatisfied (2), Highly Dissatisfied (1) – and currently sit at 84% on a week on week basis. Net Satisfaction Score (NSS) is calculated as the difference between the Promoters (top 2 rating points) and Detractors (bottom 2 rating points), on a week on week basis, and is currently at 79.