A leading private sector bank in India with a nationwide presence across 1,350+ branches. This financial institution offers comprehensive services to its customers, supported by teams in Mumbai and Chennai.
The bank faced several key challenges that hindered its IT service efficiency:
Anunta consolidated and migrated all services managed by the other partners under Managed Endpoint Services (MES) and transitioned the Data Center Operations (DCO) entirely under the T&M (Time and Material) model to support IT and drive efficiency.
i) Managed Endpoint Services (MES)
Anunta managed 32,500 endpoints, providing comprehensive support across more than 1,350 branches with onsite, remote, and on-call services. Key services included:
ii) Data Center Operations (DCO) Transfer
Anunta successfully transitioned Data Center Operations (DCO) for the bank, taking full ownership of operations across the Bangalore and Mumbai DC/DR locations. Key components included:
Key elements of the transition process included:
Anunta successfully transitioned Data Center Operations (DCO) for the bank, taking full ownership of operations across the Bangalore and Mumbai DC/DR locations. Key components included:
iii) Risk Management & Mitigation
Anunta’s approach to managing risks during the transition was structured and proactive:
By consolidating its IT support services under Anunta’s unified model, the bank is set to achieve several key benefits in the coming months: