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Creating a Next-Gen Digital Workplace for a Healthcare Business Process Management Services Provider: Migrating 2500+ Users

Creating a Next-Gen Digital Workplace for a Healthcare Business Process Management Services Provider: Migrating 2500+ Users
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Client Profile

A leading provider of customized Business Process Management (BPM) services, helping some of the largest names in the US healthcare domain. Established 20 years ago, the firm has clients across industries and presence in India, US, UK, and the Philippines. It delivers transformational solutions that reimagine business processes, improve efficiencies, deliver deeper insights, and superior outcomes. 

Challenges 

  • Part of the infrastructure supporting their US healthcare operations was at the end of lease and nearing a refresh cycle. 
  • Ensure environment compliance with HIPAA regulations and HITRUST certification and establish secure access modes. 
  • Implement performance validated, latency free virtual desktops for the client’s agent workforce. 
  • Architect a scalable and resilient platform that enables secure home and hospital access and improves workforce agility. 
  • Build a future ready desktop platform on the latest technology to improve service delivery and support new growth trajectories. 
  • Transition the computing environment for over 2500 users seamlessly. 

Anunta’s Solution

Anunta comprehensively performed a platform assessment including analysis of application performance, hardware configurations, and user landscape. A parallel deployment of architected foundation and iterative testing was completed followed by high touch wave-based migrations to mitigate risks. 

Anunta established a greenfield cloud foundation for VMware cloud on AWS, right sizing of instances, and VPN configuration for enhanced user experience and secure access for superior platform performance. 

Anunta established a greenfield cloud foundation for VMware cloud on AWS, right sizing of instances, and VPN configuration 

Key Benefits 

Anunta’s solution using VMware Cloud on AWS helped the customer seamlessly migrate their users to the new environment and save considerable effort on facility set-up and maintenance. 

  • 20% Improvement in agent productivity due to significant reduction in meantime to issue resolution. 
  • 35% Total Cost of Ownership (TCO) reduction compared to the on-premises environment. 
  • Reduced OpEx with optimized spending on computing infrastructure with pay as you use subscriptions for cloud resources.