Case Study

Creating a Next-gen Digital Workplace for a Healthcare Business Process Management Services Provider

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Background & Challenges

The customer is a leading provider of customized Business Process Management (BPM) services, helping some of the largest names in the US healthcare domain.
Established 20 years ago, the firm has clients across industries and presence in India, US, UK, and the Philippines. It delivers transformational solutions that reimagine business processes, improve efficiencies, deliver deeper insights, and superior outcomes. When part of the infrastructure supporting their US healthcare operations was at the end of lease and nearing a refresh cycle

the client looked to Anunta in building a new environment that would enable improved user experiences in a seamless and scalable environment.

With extensive knowledge of the client’s IT landscape and technological prowess, Anunta assessed several alternatives and implemented a right fit solution that delivered superior user experience and high performance in a secure and compliant manner. Anunta executed a seamless transition of the computing environment for over 2500 users while being fully cognizant of some key business considerations.

  • Ensure environment compliance with HIPAA regulations and HITRUST certification, and establish secure access modes.
  • Implement performance validated, latency free virtual desktops for the client’s agent workforce.
  • Architect a scalable and resilient platform that enables secure home and hospital access and improves workforce agility.
  • Build a future ready desktop platform on the latest technology to improve service delivery and support new growth trajectories.
Creating a next-gen digital workplace for a Healthcare Business Process Management Services provider

What Anunta Did

Anunta comprehensively performed a platform assessment including analysis of application performance, hardware configurations, and user landscape. A parallel deployment of architected foundation and iterative testing was completed followed by high touch wave based migrations to mitigate risks.

Anunta established a greenfield cloud foundation for VMware cloud on AWS, right sizing of instances, and VPN configuration for enhanced user experience and secure access for superior platform performance.

Creating a next-gen digital workplace for a Healthcare Business Process Management Services provider
Anunta established a greenfield cloud foundation for VMware cloud on AWS, right sizing of instances, and VPN configuration

Value Delivered

Anunta’s solution using VMware Cloud on AWS helped the customer seamlessly migrate their users to the new environment and save considerable effort on facility set-up and maintenance.

20%

Improvement in agent productivity due to significant reduction in mean time to issue resolution.

35%

Total Cost of Ownership (TCO) reduction compared to the on premise environment.

Reduced OpEx

Optimized spending on computing infrastructure with pay as you use subscriptions for cloud resources.

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Anunta is a highly specialized cloud services company, focused on end-user experience management in enterprise environments. Since our inception in 2012, we have been guided by a single overarching mission – to help enterprises move to new generation End-User Computing (EUC) environments and to manage them in a way that puts end-user experience at the center of everything.

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