Implementing BYOD through VDI & Citrix Enterprise Mobile Management

Client Profile

The bank is one of India’s largest private sector institutions, renowned for its customer-centric approach and high-quality banking services. It provides a wide array of banking and financial solutions to retail, corporate, and emerging corporate clients, with a strong focus on operational excellence and superior service delivery.

Challenges

The bank aimed to implement a Bring Your Own Device (BYOD) policy to enable employees to access data and core banking applications securely from any device, at any time, and from any location. However, several key challenges arose:

• Security: Allowing employees to use personal devices exposed sensitive corporate and customer data to potential theft, loss, and data breaches. Stolen or infected devices could put the entire organization’s data at risk.
• Overall Management: The IT team would need to manage both the corporate IT infrastructure and individual employee devices, which added complexity.
• Predictable Connectivity: Unpredictable mobile network connectivity could lead to performance issues with business-critical applications, affecting overall productivity.

Anunta’s Solution

Anunta implemented a robust mobility solution based on Citrix Enterprise Mobile Management (EMM), which included Mobile Device Management (MDM) and Mobile Application Management (MAM) to address the bank’s BYOD challenges. The solution provided:

• A global security policy was implemented for all personal devices, ensuring consistent compliance across the organization.
• Applications were centrally managed, allowing seamless access to a variety of devices.
• The solution supported multiple operating systems (iOS, Android, Windows), enabling diverse device choices for users.

Anunta also introduced several innovative applications:

• AIM Application: Used across branches for secure customer account openings with fingerprint scanning.
• E-Meeting Application: Enabled senior management to access their customized desktops via tablets for board meetings.
• HCM Application: Automated daily attendance using geo-fencing features on employees’ devices.

Key Benefits

• Automatic data wipe on lost or stolen devices upon reconnection to the network.
• Prevents access from rooted or jailbroken devices, ensuring full compliance.
• Secure separation of personal and corporate data, maintaining privacy.
• Supports 17,500+ users, including 9,000 mobile users, across diverse devices.
• Proactively handles 60%+ of incidents, with an incident-to-user ratio of 0.02.
• 99.98% application availability, ensuring secure access to enterprise and public apps.