The customer is one of the largest private sector banks. The bank is committed to becoming a high quality, customer- centric, service driven, private Indian Bank catering to the future businesses of India. Having adopted international best practices, the highest standards of service quality and operational excellence, the bank offers comprehensive banking and financial solutions to all its valued customers. With a knowledge-driven approach to banking, it offers superior customer experience for its retail, corporate and emerging corporate banking clients.
The bank wanted to implement a Bring Your Own Device (BYOD) policy to provide its end-users with flexible yet secure access to data and core banking applications from anywhere, at any time, on a device of their choice.
However, it had concerns that enabling end-users to access data via devices of their choice would expose confidential corporate and customer data would subject it to litigation issues. Additionally, it was also worried about the availability of core banking applications on end- user devices given that their data connectivity would be at the mercy of their respective network providers.
In its endeavour to implement BYOD, the bank faced the following unique and significant challenges:
Anunta had already implemented virtual desktop infrastructure for the banks end-users across all locations successfully. Given its deep domain knowledge of virtualization technologies and longstanding experience in designing, deploying and managing complex large-scale implementations, Anunta designed a Mobility solution for the bank on top of Citrix Enterprise Mobile Management (EMM) solution suite comprising of Mobile Device Management (MDM) and Mobile Application Management (MAM). The EMM solution also enabled the bank to enforce corporate BYOD policy to all such devices ensuring:
As a part of the BYOD solution implementation, the bank was also able address other priorities through a host of innovative apps:
AIM Application: used across all branches for opening new customer accounts by keying in basic details and scanning fingerprints.
E-meeting Application: used by senior management for Quarterly Board Meetings. Board members now log in to their customized desktops via standard tablets readied for board meetings.
HCM Application: an HR app that assists in automated daily attendance marking using the geo-fencing feature on employees’ devices.
The solution allows simplified management of different devices and operating systems (IOS, Android, Knox, Windows) through a single platform, with above 60% incident managed proactively even before the end-users became aware of them, and an incident-to-user ratio of 0.02 as compared to industry average of 0.8 – 1.2.
The solution enables users to access Citrix’s dedicated application store where enterprise and public application can be placed as a library. Users now have anytime anywhere secured access to these applications with above 99.98% application availability.
Application delivery became hardware and vendor independent.