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Incident Manager

Incident Manager

To apply to this job, please send your CV to recruitments@anuntatech.com
Please put the job title as the subject line.

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Location :

Mumbai

Requirements:

  • Audit the tickets & calls on the Incident to find the weak areas,
  • Provide feedback & training to the team.
  • Identify and raise Problem Ticket and drive till RCA is available and permanent fix is applied.
  • Drive the Problem & Change Management as per defined process.
  • Chair the CAB call and ensure to have the data shared with all required details like IA, Rollback Plan etc.
  • Do Weekly and Monthly performance review with the team.
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Anunta is a highly specialized cloud services company, focused on end-user experience management in enterprise environments. Since our inception in 2012, we have been guided by a single overarching mission – to help enterprises move to new generation End-User Computing (EUC) environments and to manage them in a way that puts end-user experience at the center of everything.

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