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Manager CEM

Manager CEM

To apply to this job, please send your CV to recruitments@anuntatech.com
Please put the job title as the subject line.

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Location :

Mumbai

Requirements:

  • Experience in Customer Engagement, SLA Management, Service Improvements, Technology and Business change management, Cost analysis & Collections.
  • Own the complete SLAs and Service Delivery for the client, also responsible for CSAT.
  • Expected to work with technical domain leads for building SIPs and handle client escalation.
  • Responsibility for profitability of account & billing.
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Anunta is a highly specialized cloud services company, focused on end-user experience management in enterprise environments. Since our inception in 2012, we have been guided by a single overarching mission – to help enterprises move to new generation End-User Computing (EUC) environments and to manage them in a way that puts end-user experience at the center of everything.

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