Case Study

Improving Performance, Productivity and Service Delivery by transforming the computing infrastructure for an Insurance provider

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Background & Challenges

The client is a large life insurance provider. Established over 25 years ago, this institution delivers a gamut of products through its website and nationwide network of branches, partners, agents, and brokers.

With emphasis on digital transformation to drive innovation in products and service delivery, the client has always been ahead of the technology adoption curve. When it was observed that a highly distributed computing environment was affecting process efficiency and employee experience, the client looked for a next-generation solution that could solve immediate concerns and serve as the backbone for their accelerated growth.

With desktop virtualization under consideration, Anunta stepped in with proven capabilities and demonstrated the versatility of a cloud-hosted computing platform that could help them build a truly people-centric solution, one that could resolve pressing issues and delivered superior benefits.

Performance expectations: Implement high performance, personalized, and latency-reduced virtual desktops for the insurer with high application availability.

Regulatory compliance: Configure the inherent security guardrails of virtualization technology to transition to an always available, always secure, and always compliant desktop infrastructure.

Workforce requirements: Deploy desktop infrastructure with right-sized configurations that would allow to meet fluctuating team sizes and business volumes. Architect Anunta solution on cloud for seamless continuity during unplanned outages.

System management: Leverage inherent UEM capabilities of desktop virtualization so that the IT organization has a single pane of glass view into all end user devices.

What Anunta Did

Anunta conducted a comprehensive landscape assessment including analysis of application performance, hardware configuration, user-personas, and review of security policies. Leveraging outcomes of the due diligence, Anunta was able to architect a solution in-line with best-in-class architecture and technology standards. Anunta implemented Citrix XenDesktops on Azure public cloud that can be accessed across branches through thin clients. The network architecture was optimized and use of Azure ExpressRoute was suggested to support seamless branch user connectivity.Anunta first deployed a limited landscape for 200 users on Azure.

Successful implementation of the PoC helped validate the architecture and alleviate concerns around desktop and application performance.

Targeted strategies were implemented for the infrastructure foundation, superior user experience, centralized device management, and secure system access.

Anunta’s AIOps monitoring tool, an intelligent monitoring platform was implemented to pre-empt issues and recommend mitigative action. A design architecture was crystallized based on due-diligence findings and a suitable technology mix was identified. Anunta minimized service disruption with high touch wave-based migration approach, iterative testing, and persistent feedback loops.

Value Delivered

Anunta’s next-generation cloud hosted virtual desktop solution improved the performance of the applications and the productivity of the employees while at the same time providing them superior end-user experience.

Productivity

Improved salesforce productivity due to mobility enablement.

70%

70% reduction in mean time to issue resolution.

Cost Savings

Optimized operational spend on infrastructure with pay-as-you-use subscriptions on Azure.

“We wanted to implement cloud-based solution that could enable anytime, anywhere accessibility of data and applications for our large number of sales-force across branch locations in India. Anunta’s innovative EUC solution implementation on Azure Cloud enabled us to adopt secure cloud hosted desktops and has resulted in significantly enhanced end-user productivity, reduced power consumption.”

– SVP IT, Leading Life Insurance Company

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Anunta is a highly specialized cloud services company, focused on end-user experience management in enterprise environments. Since our inception in 2012, we have been guided by a single overarching mission – to help enterprises move to new generation End-User Computing (EUC) environments and to manage them in a way that puts end-user experience at the center of everything.

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