Leveraging Azure Cloud for a leading business process solutions provider to boost user experience and business agility

Leveraging Azure Cloud for a leading business process solutions provider to boost user experience and business agility
Download Case Study Book a free consultation

Anunta enables a leading business process solutions provider to support new clients for their workflow management and automation by leveraging Azure Cloud.

Background & Challenges

The client is a leading provider of business process solutions to more than 100 global businesses in banking and financial services, healthcare, communications, media and technology, and diversified industries. A global firm, they employ over 28,000 people across US, UK, India, and the Philippines, leveraging their transformational tech-based solutions to simplify complex business processes, elevating customer experience, and creating value across business verticals.

When the client wanted to support new clients for their workflow management and automation solutions, they turned to Anunta to migrate their datacenters and application servers with cost-effectiveness and regulatory compliance at its center.

Anunta conducted a detailed analysis of the client’s IT infrastructure and business requirements and assessed the alternatives before identifying and deploying the ideal solution that mitigated the business challenges.

Cost Optimization: Ensure cost optimization by reducing infrastructural requirements, deploying IT resources optimally and reducing overall capex cost.

Disaster Recovery and Business Continuity: Ensure built-in data backup and recovery in case of a disaster for business continuity, business resilience, and agility.

Regulatory Compliance: Configure an always secure cloud platform that complies with HIPAA regulations and is HI-TRUST certified, eliminating the need to make significant investments to acquire the same for on-prem setup.

Secure Access: Establish a cloud environment to support the varying workforce demands and provide secure access to data, while maximizing the availability and performance of applications.

What Anunta Did

Anunta executed an extensive POC with the client to check the performance and latency of applications, SQL Managed instance, and Horizon VDI. Based on the assessment findings, Anunta executed a customized solution leveraging Azure Cloud. With best-in-class design tenets, Anunta was able to build a highly resilient and scalable computing platform.

Anunta executed a phased migration strategy based on the client’s business requirements and operational necessities. The plan was ideal for large systems involving several applications, reducing the risks of unexpected behavior after migration and ensuring seamless transition. With heavy emphasis on end-user experience, Anunta continually monitored satisfaction scores and implemented mitigating strategies whenever required.

Anunta leverages its state-of-the-art intelligent operations platform to monitor application performance and measure application latency. With a view to ensuring consistent and excellent end user experience, Anunta relies on AI-enabled monitoring of hardware capacity and platform performance to pre-empt challenges and deploy corrective action, greatly reducing ticket volumes.

Day 2 support is provided leveraging Azure Monitor, Azure Loganalytics, and Anunta’s EuVantage.

Value Delivered

Superior user experience

  • 20% improvement in end user productivity
  • Improved application performance
  • Significant reduction in mean time to issue resolution

Greater IT efficiency

  • 99.99% uptime
  • Lower application latency
  • Significant improvement in application availability

Improved business agility

  • 35% TCO reduction compared to the on-prem environment
  • Enhanced business continuity from automated cloud-based DR
  • Improved industry trust with complete HIPAA and HI-TRUST regulatory compliance
  • Optimized spending on IT infrastructure with pay-as-you-use subscriptions for cloud resources