VDI-led Digital Transformation Leads to Improved CX & Operational Efficiency for Leading Indian BFS Major

Client Profile

The client, a leading banking and financial institution in India, serves a diverse customer base ranging from retail consumers to corporate clients.

Challenges

With a commitment to innovation and customer satisfaction, our client sought to modernize its operations and enhance  its digital banking capabilities to stay ahead in a rapidly evolving market.

Legacy Infrastructure

Our client’s legacy IT infrastructure hindered agility and innovation, making it difficult to deliver seamless digital experiences to its customers.

Operational Inefficiencies

Manual processes and siloed systems led to inefficiencies in transaction processing, customer service, and backend operations.

Limited Scalability

Scalability issues with traditional infrastructure restricted the bank’s ability to adapt to changing market demands and scale its operations effectively.

Security Concerns

Heightened cybersecurity threats and regulatory compliance requirements necessitated robust security measures to protect customer data and transactions.

The Anunta Solution

Anunta, a leading provider of end-to-end managed virtual desktop solutions, partnered with the client to address its digital transformation challenges.  Anunta’s solution included:

• Implementation of VDI to modernize the bank’s desktop environment, enabling centralized management, scalability, and enhanced security.
• Seamless integration of the bank’s legacy systems leveraging cloud technologies, with modern digital banking applications, ensuring agility and scalability.
• Provision of ongoing monitoring, management, and support services to ensure the performance, security, and reliability of the bank’s digital infrastructure.
• Implementation of advanced security measures, including multi-factor authentication, data encryption, and real-time threat detection, to safeguard the bank’s sensitive data and transactions.

Key Benefits

• Improved Customer Experience
• Higher Scalability and Flexibility
• Enhanced Operational Efficiency via Automation
• Enhanced Security