A leading provider of business process solutions to more than 100 global businesses in banking and financial services, healthcare, communications, media and technology, and diversified industries. A global firm, they employ over 28,000 people across US, UK, India, and the Philippines, leveraging their transformational tech-based solutions to simplify complex business processes, elevating customer experience, and creating value across business verticals.
Anunta executed an extensive POC with the client to check the performance and latency of applications, SQL Managed instance, and Horizon VDI. Based on the assessment findings, Anunta executed a customized solution leveraging Azure Cloud. With best-in-class design tenets, Anunta was able to build a highly resilient and scalable computing platform.
Anunta executed a phased migration strategy based on the client’s business requirements and operational necessities. The plan was ideal for large systems involving several applications, reducing the risks of unexpected behavior after migration and ensuring seamless transition. With heavy emphasis on end-user experience, Anunta continually monitored satisfaction scores and implemented mitigating strategies whenever required.
Anunta leverages its state-of-the-art intelligent operations platform to monitor application performance and measure application latency. With a view to ensuring consistent and excellent end user experience, Anunta relies on AI-enabled monitoring of hardware capacity and platform performance to pre-empt challenges and deploy corrective action, greatly reducing ticket volumes.
Day 2 support is provided leveraging Azure Monitor, Azure Loganalytics, and Anunta’s EuVantage.