Case Study

Enabling digital workplace transformation to ensure business continuity and better customer experiences through IT infrastructure modernization

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Background & Challenges

The client is a global leader in business process management with decades of healthcare domain expertise. With over 2500 employees, they optimize patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics.

The client engaged Anunta to modernize their existing traditional on-prem IT infrastructure, focusing on unrestricted remote access and patient data security. The client wanted to leverage the benefits of cloud transformation as opposed to the various limitations of an on-prem architecture.

After conducting an extensive analysis of client requirements, Anunta designed the ideal solution leveraging Horizon Cloud on Azure.

Scalability: The on-prem architecture gave limited options of scaling up or down according to business requirements.

IT spend: The existing infrastructure involved time-consuming and cost-prohibitive device maintenance and upgrades.

Distributed workforce: With no remote access to work, end user productivity and business continuity were at risk.

Data security: Their on-prem architecture offered limited scope for data security and data recovery.

Fixed cost: With a fixed pricing model, the client bore a heavy financial burden in the form of large capex.

What Anunta Did

Anunta architected a complete end-to-end IT infrastructure modernization project by migrating from the existing traditional on-prem IT infrastructure to VMware Horizon Cloud on Azure.

The VMware Horizon Cloud solution was deployed in a hybrid model spread between Azure Cloud Data Center and VMware Horizon Cloud data center. Anunta created new Microsoft Azure Subscription from ground zero and integrated VMware Horizon Cloud, completely migrating from the existing architecture. The engagement initially covered 750 VMs in each region, eventually increasing to 1800 across regions.

Anunta provided end-to-end Day 2 support for migrated users to effectively manage the infrastructure post migration.

Value Delivered


50% increase in end user productivity due to reduced log on times and SSO implementation


99.98% application availability, improving employee and customer experience


40% savings on capex for IT teams


70% reduction in mean time to resolution


Anunta is a highly specialized cloud services company, focused on end-user experience management in enterprise environments. Since our inception in 2012, we have been guided by a single overarching mission – to help enterprises move to new generation End-User Computing (EUC) environments and to manage them in a way that puts end-user experience at the center of everything.

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