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Maxident Software Achieves 99.98% Application Availability and 99% Uptime with Anunta’s Packaged DaaS

Maxident Software Achieves 99.98% Application Availability and 99% Uptime with Anunta’s Packaged DaaS
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Client Profile

MaxiDent Software is a provider of desktop healthcare applications catering to dental clinics.

Challenges

The client faced growing pressure to support distributed workforces and enhance application uptime from 65-67%. With an evolving business landscape and the increasing demand for mobile access to applications, MaxiDent sought a solution to deliver seamless, secure, and high-availability access to its healthcare applications. MaxiDent faced multiple challenges in maintaining high application availability and uptime:

  • Application Uptime: Their previous cloud infrastructure experienced frequent issues such as system crashes and user logouts, impacting uptime and overall customer experience.
  • Distributed Workforces: Healthcare professionals, including mobile hygienists, needed reliable access to applications across various devices and networks.
  • Technical Support: Slow and inefficient support from previous tech partners meant MaxiDent had to resolve issues on their own, often taking several days.
  • Regulatory Compliance: Ensuring sensitive patient data privacy across various user groups and versions was crucial for compliance.

Anunta’s Solution

Anunta’s DesktopReadyTM solution addressed all of MaxiDent’s pain points:

  • Packaged DaaS (Desktop as a Service): Anunta implemented DesktopReadyTM to enhance accessibility and application uptime, ensuring smooth operation for MaxiDent’s distributed workforce.
  • Application Segregation: Anunta ensured user groups and software versions were correctly segregated to meet compliance requirements, particularly for healthcare data privacy.
  • 24/7 Technical Support: Anunta provided round-the-clock support, drastically reducing issue resolution time.

Key Benefits

  • 98% application availability with seamless access across devices.
  • 99% uptime, eliminating frequent logouts.
  • Rapid issue resolution with 24/7 technical support.
  • 5x faster customer onboarding.
  • Cost-effective solution for SMBs.
  • Full compliance with patient data privacy standards.

“Anunta provided exceptional customer service during onboarding and migration. Their proactive approach ensured quick turnarounds and transparent communication. I feel like a valued partner, confident that Anunta shares our goals and supports us effectively. Their strong ownership, understanding of our needs, and collaborative approach always leads to successful resolutions. I highly recommend Anunta to any organization facing similar challenges.”

Alex Zlatin

CEO, MaxiDent Software