Client Profile
A healthcare multi-national company who manufactures and markets in India and global geographies. The client adopted Anunta’s Desktop as a Service (DaaS) solution for its frontline team and warehouse staff while maintaining a hybrid environment where managers used unmanaged physical laptops and desktops.
Challenges
- Physical laptops and desktops used by managers were vulnerable to virus infections due to inconsistent antivirus updates.
- Lack of user awareness regarding the importance of up-to-date antivirus protection.
- A ransomware infection impacted the physical devices of management employees and several virtual desktops.
- Cleaning infected physical devices was a time-consuming and labor-intensive process for the client’s IT team.
- Restoring infected physical devices often required reimaging or complete OS reinstallation, causing significant downtime.
Anunta’s Solution
- The DaaS solution utilized read-only virtual desktops and roaming profiles, limiting user access to critical OS functionality through system hardening.
- Anunta provided universal antivirus support with frequent definition updates to the gold virtual machine images during maintenance windows and applied interim updates directly to the read-only virtual machines.
- In the event of a virus infection on a virtual desktop, the read-only nature allowed for quick resolution by simply rebooting and provisioning a new, clean virtual machine.
- For the 12 users on the compromised virtual machines, a fresh login allowed them to resume work almost immediately.
- User roaming profiles ensured that personalization settings were retained across new virtual desktop sessions, minimizing inconvenience and preventing data loss.
- Anunta’s Technical Support team quickly identified and isolated the infected virtual machine resource.
Key Benefits
- Zero Impact: Anunta’s fast and efficient solution cut down impact of ransomware infiltration.
- 0% Zero downtime and revenue loss: Anunta’s proactive approach avoided downtime, loss in revenue and opportunity.
- 30 minutes: Anunta’s DaaS solution allowed the employees to resume work within 30 minutes.
- Proactive protection against ransomware for DaaS users through consistent antivirus updates and read-only virtual desktops.
- Significantly faster resolution of ransomware issues in the DaaS environment compared to the traditional physical device environment.
- Minimized inconvenience and zero data loss for end-users affected by the ransomware on virtual desktops.
Resolving a major virus infiltration issue was addressed for a key DaaS customer in about 30 minutes, not hours or days. Despite up-to-date anti-virus definitions, users clicked on a virus bearing attachment within a virtual desktop, and the users were advised to simply logoff and login.
– Maneesh Raina, Senior VP Operations, Anunta Tech
