Best Cloud Computing Service Providers| Hosted Shared Desktop | Anunta

Server Based Computing

Server Based Computing (SBC), also referred to as Hosted Shared Desktops (HSD), is a virtualization technology that uses shared desktops hosted on the server side or cloud which connect to multiple thin clients in the front-end enabling a large number of users to concurrently access the same desktop.

Our OEM agnostic expertise in providing services around virtualization technologies means that you are not limited to a particular set of options while building your SBC solution.

SBC/HSD is ideal when:

  • You have a set of users who need reliable and constant access to a limited number of light business applications. In such scenarios, using a normal PC environment is a waste of time and resources, especially if personalization requirements are low to non-existent.
  • You want to maintain reliability and end-user satisfaction while keeping application delivery costs to a minimum.

SBC/HSD deployments:

  • Deliver high ROI because a large number of users can be supported by a single Hosted Shared Desktop.
  • Have been around longer and the technology is relatively well understood and mature.
  • Can be scaled up cost effectively based on business needs.

Customer Impact:

For a leading BPO with operations spanning multiple time zones, revenue, productivity, and customer satisfaction depended directly on the application performance as experienced by the customer service agent. Application blackouts or even brownouts were not an option in the 24X7X365 always-on environment of a back office as they would trigger customer discontent.

In order to deliver enterprise applications with guaranteed performance at the end-user level Anunta built a solution architecture using SBC/HSD technology. Instead of individual PCs, agents migrated to thin clients while the applications were hosted on the server.

Post Anunta’s SBC/HSD implementation:
  • The company could resolve 74% faults/incidents proactively before end-users were affected.
  • Application availability was consistently above 99.9%.
  • Application delivery costs per hour plunged by 30%.
  • Profit margins improved by 100+ basis points.

Want to know more about our SBC/HSD offerings?