Unparalleled expertise
in putting the U
at the very centre of EUC

Application availability at 99.98% across 65,000 endpoints and 100,000 end-users globally

Application availability represents the productive time during which applications are accessible to end-users.

Being a recognized specialist in cloud and virtualization technologies, and having worked exclusively in the EUC space since 2012, we are experienced in eliminating application brown outs and downtimes, so your end-users have access to up and running applications round the clock.

Proactive issues identification and resolution

Our proprietary intelligence platform – EuVantage – enables us to identify and resolve issues proactively, resulting in seamless end-user experience and improved productivity.

Proactive Resolution percentage is the ratio of number of potential incidents predicted and resolved before they impact the end-user.

Real-time CSAT scores for enhanced system overview

Every week 10% end-users are randomly selected for taking feedback. Over a 10-week cycle feedback from all end-users using VDI is collated and shared. This cycle is then repeated to provide CSAT scores on a continuous basis.

These weekly CSAT scores help in taking any preventive and corrective actions, and provide a good understanding of customer satisfaction levels.

CSAT scores are collected on a 5 point scale – Highly Satisfied (5), Satisfied (4), Neither Satisfied Nor Dissatisfied (3), Dissatisfied (2), Highly Dissatisfied (1) – and currently sit at 90%+ on a week on week basis. Net Promoter Score (NPS) is calculated as the difference between the Promoters (top 2 rating points) and Detractors (bottom 2 rating points), on a week on week basis, and is currently at 69.