Incident & Problem Management

Customers might need immediate access to technical expertise to handle issues related to virtualized environments, especially when they do not have manpower skilled in virtualization and cloud technologies. A rigorous Incident & Patch Management process is imperative to ensure that recurring issues are identified and resolved and provide end-users with a stable environment leading to improved end-user experience and performance.

Anunta’s cloud experts handle all critical support requirements round the clock through its Incident & Problem Management service. This includes diagnosys, isolation, recovery, and concludes with a full Root Cause Analysis (RCA) report. Anunta owns the incident completely and co-ordinates with all relevant teams for effective and quick resolution.

Benefits

A skilled 24×7 manned experienced team of virtualization experts provides timely resolutions to user incidents & requests.
A special Major Incident Management team comprising of experts across multiple domains (VMware, Citrix, Network, WAN, WinTel, Storage, etc.) assists with quicker isolation and interim or permanent resolutions.
All major incidents or recurring incidents are promoted to Problem Management for a permanent solution, where they are attended to by subject matter experts from multiple domains, not restricted to virtualization alone.

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