Background & Challenges
The customer is India’s 4th largest private sector bank with headquarters in Mumbai and pan India presence across all 29 states and 7 Union Territories. The bank is committed to becoming a high quality, customer- centric, service driven, private Indian Bank catering to the future businesses of India. Having adopted international best practices, the highest standards of service quality and operational excellence, the bank offers comprehensive banking and financial solutions to all its valued customers. With a knowledge-driven approach to banking, it offers superior customer experience for its retail, corporate and emerging corporate banking clients.
The bank wanted to implement a Bring Your Own Device (BYOD) policy to provide its end-users with flexible yet secure access to data and core banking applications from anywhere, at any time, on a device of their choice.
However, it had concerns that enabling end-users to access data via devices of their choice would expose confidential corporate and customer data would subject it to litigation issues. Additionally, it was also worried about the availability of core banking applications on end- user devices given that their data connectivity would be at the mercy of their respective network providers.
In its endeavour to implement BYOD, the bank faced the following unique and significant challenges:
- Allowing employees to get their own devices posed huge risk to the bank’s sensitive corporate data and exposed it to litigation due to intentional/unintentional data breach or data losses. Since data now resides on personal devices, it is susceptible to tampering and manipulation.
- A stolen device would expose all data on it to the wrongdoers.
- Virus and malware on the devices could make their way into the corporate data center putting the entire organization’s data at risk.
- Overall Management: In addition to managing the corporate IT infrastructure, the IT teams would now also have to manage individual user devices as well.
- Predictable Connectivity: While users would choose to work on their preferred device with internet connectivity, mobile networks themselves behave unpredictably. Without minimum connectivity, business critical apps would perform inconsistently, hampering overall productivity.
What Anunta Did
Anunta had already implemented virtual desktop infrastructure for the banks end-users across all locations successfully. Given its deep domain knowledge of virtualization technologies and longstanding experience in designing, deploying and managing complex large-scale implementations, Anunta designed a Mobility solution for the bank on top of Citrix Enterprise Mobile Management (EMM) solution suite comprising of Mobile Device Management (MDM) and Mobile Application Management (MAM). The EMM solution also enabled the bank to enforce corporate BYOD policy to all such devices ensuring:
- Centralized Global Security Policy for all personal devices.
- Centralized Application Management.
- Increase in a variety of Smartphone OS Adoption.
As a part of the BYOD solution implementation, the bank was also able address other priorities through a host of innovative apps:
AIM Application: used across all branches for opening new customer accounts by keying in basic details and scanning fingerprints.
E-meeting Application: used by senior management for Quarterly Board Meetings. Board members now log in to their customized desktops via standard tablets readied for board meetings.
HCM Application: an HR app that assists in automated daily attendance marking using the geo-fencing feature on employees’ devices.
- The solution allows simplified management of different devices and operating systems (IOS, Android, Knox, Windows) through a single platform, with above 60% incident managed proactively even before the end-users became aware of them, and an incident-to-user ratio of 0.02 as compared to industry average of 0.8 – 1.2.
- The solution enables users to access Citrix’s dedicated application store where enterprise and public application can be placed as a library. Users now have anytime anywhere secured access to these applications with above 99.98% application availability.
- Application delivery became hardware and vendor independent.
- In case a device is lost/misplaced/stolen, Corporate data and applications can be wiped out as soon as the device is back in network, ensuring complete data security.
- The Corporate BYOD policy does not allow data and application access to devices that have been ‘rooted’ or ‘jailbroken’– ensuring complete adherence to compliance guidelines.
- Corporate and personal data are managed separately to ensure that the BYOD policy doesn’t interfere with user privacy.
- Today, Anunta’s Mobility solution manages over 9,000 mobile users across multiple branches and locations, and a total of over 17,500 users accessing virtual desktops.