Contact centers are expected to manage multiple engagement channels like calls, text, and social media. They are also mandated to work under ever-intensifying compliance rules and regulations. Virtual desktops offer contact centers the ideal solution.
Anunta’s Enterprise DaaS (Anunta Desktop360), designed for larger enterprises, is a custom-built DaaS offering with enterprise-grade security, and fully managed to provide significantly lower TCO. It helps you scale your contact centers up or down depending on your business requirement, while achieving business agility, resilience, and continuity.
Our Enterprise DaaS (Anunta Desktop360) is cost-effective, with no upfront expenditure required to procure servers, physical spaces or other IT resources. And since it is flexible enough to deploy and support a geographically distributed workforce with no proximity to data centers required, Anunta’s Enterprise DaaS (Anunta Desktop360) is the ideal digital workplace transformation technology for your contact centers.
Benefits of DaaS for Contact Centers
Choose how and where your data
is stored by moving your desktops
to virtual environments.
Secure your sensitive data and
applications on centralized servers
instead of scattered devices.
Deploy new tools and applications
to employee workstations from a
Scale your contact center
operations up or down by
spinning your virtual desktop
sessions up or down based on call
Enjoy zero disruptions to your
contact center with Anunta’s fully
managed deployment process,
and proactive technical support
Great End User Experience
Empower your employees with
greater mobility and productivity
by enabling anywhere anytime
working, which improves
Contact Center Use Cases
Keep systems secure and
compliant with integrated
Anunta automatically monitors for and addresses security vulnerabilities, and proactively protects systems against the latest threats.
Simplify IT systems and
Anunta’s DaaS solutions allow contact centers to consolidate their key IT resources in the cloud, simplifying their management.
By hosting desktop sessions in the cloud, Anunta’s DaaS solutions enable employees to access their virtual workstations from anywhere.
Senior Manager - Infrastructure, International Luxury Hotel Company
I wanted to let you know that my experience with the Anunta team assigned to this project has been incredibly positive. I was very happy from the beginning with how well the project was planned out and their approach. The team was able to adapt the environment and figure out how to work and accomplish all the task necessary within our environment. Everyone has kept in constant contact with my team here and has always been responsive to our inquiries. The team have done such a great job both technically and continue to produce great results throughout the project so far. At this time, I have no feedback that concerns our project.
Head IT - Leading private bank in India
We had the challenging mandate of transforming our bank to a new age bank. We evaluated Anunta’s solution from the standpoint of helping us achieve business goals while ensuring costs remained in control and it met and exceeded both these criteria.
Project Manager - Leading Global Fuel Solutions Provider
The Anunta team did an excellent job to implement Horizon within a complex global environment, which consisted of three individual implementations. There were a number of challenges that came up over the course of the project; however, the team was diligent and worked hard to solve the various problems.
DGM, IT Project Delivery - Global BPM Provider
It gives me great pleasure to announce the successful Go-Live and delivery of the Data Centre Migration project which has been the largest project undertaken in the UK. I would like to take this opportunity to thank everyone from Anunta who contributed in reaching this crucial milestone, we could not have completed this project without your support and expertise.
Chief Technical Officer - India’s largest Print Media Group
Anunta convinced us that desktop virtualization would work for a newspaper business with its many designing and creative applications and its constant roll-out of changes. Their expert solutioning and management has given us an EUC solution that meets today’s user needs.