Desktop Management
An integrated IT management & support solution
that delivers right resources for improved employee
productivity and superior end user experience.
Anunta’s Desktop Management solution frees your IT teams to focus on strategic business goals by taking end-to-end ownership of administrative tasks, such as troubleshooting of end-user issues, management of IT infrastructure (network, server, telecom, licences, assets), and vendor management.
Our solution lowers the cost of IT infrastructure management by providing skilled & specialized resources, 24x7x365 remote infrastructure management, and proactive monitoring for the superior end-user experience. Our centralized, round clock, Helpdesk and Service desk (incident, problem, change, patch, and configuration management) ensures your end-users receive maximum uptime of infrastructure for improved user productivity.
Anunta adopts a metric-driven approach to IT infrastructure management with SLAs focused governance structure that allows management of user growth & ticketing spikes effectively.
Our technology partners
Desktop Management offers
Anunta provides an integrated suite of solutions with lowest incident to user ratio, and flexible model of engagement (onsite, onsite + remote, remote + onsite + on-call). Our state of the art, highly secure network operations center act as a nerve center for service delivery ensuring superior end user satisfaction.
- Help Desk
- Remote Service Desk
- International Remote Infrastructure Management
- Enterprise Server Support
- Enterprise Application Support (EDS)
- End User Support / Desk-side Support
- Network Management
- Link Management
- NOC Monitoring
- Telecom Management
- End User Data Backup Management
- Asset Management
- Software License Management
- VIP User Support
- Vendor / Supplier Management
How Desktop Management can add value to your business
Structured IT governance
Anunta offers outcome and productivity-oriented SLAs focused on end-user availability. Our metric driven approach to incident and problem management delivers lowest incident to user ratio of less than 0.05 (lesser than industry average of 0.8 to 1.2, Gartner estimates) thereby enhancing end-user satisfaction and productivity.
Maximum uptime and
unparalleled end user experience
Anunta ensures enhanced availability of systems covering hardware, OS, and standard applications with improved end-point compliance. Our proactive monitoring and resolution of the issues helps to ensure enhanced user performance and satisfaction.
Flexible Engagement Model
Anunta offers flexible engagement models with onsite, remote, on-call, or a combination of all these models. Depending on your business needs, our engagement models are designed to offer a superior end-user experience and enhanced employee productivity.
Security and Compliance
Anunta’s highly secure 24x7x365 Network Operations Center monitors and remotely manages IT infrastructure to deliver superior end-user experience. The state-of-the-art center is certified by International Standards on Information Security Management Services (ISO27001) and IT Service Management Systems (ISO20000) and is two factor authentications enabled with centralized session recording.
Round the Clock Support Desk
Our 24×7 helpdesk act as a single point of contact for all end user specific issues, requests routing and escalations. The team restores normal service to operation as quickly as possible with minimum disruption to the business.
Increased Cost Efficiency
Anunta offers effective monitoring of asset utilization while optimizing and enhancing asset usage enabling consolidation of your assets and reducing the TCO. Our highly specialized resources and remote infrastructure management services bring down the cost significantly for our customers.
