What we offer

Desktop Management

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Anunta’s Desktop Management solution frees your IT teams to focus on strategic business goals by taking end-to-end ownership of administrative tasks, such as troubleshooting of end-user issues, management of IT infrastructure (network, server, telecom, licences, assets), and vendor management.

Our solution lowers the cost of IT infrastructure management by providing skilled & specialized resources, 24x7x365 remote infrastructure management, and proactive monitoring for the superior end-user experience. Our centralized, round clock, Helpdesk and Service desk (incident, problem, change, patch, and configuration management) ensures your end-users receive maximum uptime of infrastructure for improved user productivity.

Anunta adopts a metric-driven approach to IT infrastructure management with SLAs focused governance structure that allows management of user growth & ticketing spikes effectively.

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Why traditional solutions don’t work

Pure DaaS solutions provide infrastructure for hardware, as well as infrastructure and network monitoring, analytics and alerts for software, including basic support for this layer.

However, it leaves the enterprise’s IT team to deal with setting up the tenant, migrating users, integrating with business applications and finally managing the virtual desktops every day. This typically requires specialized expertise, often not available in-house.

Watch how Cloud Desktop solutions make it easier for teams to stay online and stay connected.

Desktop Management offers

Anunta provides an integrated suite of solutions with lowest incident to user ratio, and flexible model of engagement (onsite, onsite + remote, remote + onsite + on-call). Our state of the art, highly secure network operations center act as a nerve center for service delivery ensuring superior end user satisfaction.

  • Help Desk
  • Remote Service Desk
  • International Remote Infrastructure Management
  • Enterprise Server Support
  • Enterprise Application Support (EDS)
  • End User Support / Desk-side Support
  • Network Management
  • Link Management
  • NOC Monitoring
  • Telecom Management
  • End User Data Backup Management
  • Asset Management
  • Software License Management
  • VIP User Support
  • Vendor / Supplier Management

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How Desktop Management can add value to your business

Structured IT governance

Anunta offers outcome and productivity-oriented SLAs focused on end-user availability. Our metric driven approach to incident and problem management delivers lowest incident to user ratio of less than 0.05 (lesser than industry average of 0.8 to 1.2, Gartner estimates) thereby enhancing end-user satisfaction and productivity.

Maximum uptime and
unparalleled end user experience

Anunta ensures enhanced availability of systems covering hardware, OS, and standard applications with improved end-point compliance. Our proactive monitoring and resolution of the issues helps to ensure enhanced user performance and satisfaction.

Flexible Engagement Model

Anunta offers flexible engagement models with onsite, remote, on-call, or a combination of all these models. Depending on your business needs, our engagement models are designed to offer a superior end-user experience and enhanced employee productivity.

Security and Compliance

Anunta’s highly secure 24x7x365 Network Operations Center monitors and remotely manages IT infrastructure to deliver superior end-user experience. The state-of-the-art center is certified by International Standards on Information Security Management Services (ISO27001) and IT Service Management Systems (ISO20000) and is two factor authentications enabled with centralized session recording.

Round the Clock Support Desk

Our 24×7 helpdesk act as a single point of contact for all end user specific issues, requests routing and escalations. The team restores normal service to operation as quickly as possible with minimum disruption to the business.

Increased Cost Efficiency

Anunta offers effective monitoring of asset utilization while optimizing and enhancing asset usage enabling consolidation of your assets and reducing the TCO. Our highly specialized resources and remote infrastructure management services bring down the cost significantly for our customers.

A decade of experience in implementing Cloud Desktop solutions
for clients all over the globe.

Delivering scalability and security through Virtual Desktops for India's Leading Pharma Company | Case Study | Anunta Tech

Case study one

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Simplifying IT Management & End User Computing Experience For Global Electronics Company | Case Study | Anunta Tech

Case study two

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Implementing BYOD through VDI & Citrix Enterprise Mobile Management | Case Study | Anunta Tech

Case study three

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Case study four

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Anunta is a highly specialized cloud services company, focused on end-user experience management in enterprise environments. Since our inception in 2012, we have been guided by a single overarching mission – to help enterprises move to new generation End-User Computing (EUC) environments and to manage them in a way that puts end-user experience at the center of everything.

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