Incident and Problem Management
Provide your end-users with a stable working environment
with Anunta’s Incident and Problem Management packages.
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Customers might need immediate access to technical expertise to handle issues related to virtualized environments, especially when they do not have manpower skilled in virtualization and cloud technologies. A rigorous Incident & Problem Management process is imperative to ensure that recurring issues are identified and resolved and provide end-users with a stable environment leading to improved end-user experience and performance.
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Anunta’s cloud experts handle all critical support requirements round the clock through its Incident & Problem Management packages. This include diagnosis, isolation, recovery, and concludes with a full Root Cause Analysis (RCA) report. Anunta takes complete ownership of the incident and co-ordinates with all relevant teams for effective and quick resolution.
How Incident and Problem Management adds value to your business.
A skilled 24×7 manned experienced team of virtualization experts provides timely resolutions to user incidents & requests.
A special Major Incident Management team comprising of experts across multiple domains (VMware, Citrix, Microsoft, Azure, AWS, Google Cloud, Network, WAN, WinTel, Storage, etc.) assists with quicker isolation and interim or permanent resolutions.
All major incidents or recurring incidents are promoted to Problem Management for a permanent solution, where they are attended to by subject matter experts from multiple domains, not restricted to virtualization alone.
