Desktop as a Service


We are thrilled to announce that Anunta has been named in the inaugural Gartner® Magic Quadrant™ for Desktop as a Service (DaaS). We are deeply honored by this recognition since we believe this is a testament to our exceptional team’s unrelenting dedication, ceaseless efforts, and invaluable trust and support from our esteemed partners like you.

Vendors were recognized after a rigorous evaluation based on the Completeness of Vision and the Ability to Execute apart from their innovative DaaS products and services. The inclusion criteria covered Market Participation, Customer Interest Index, Regions, Technical Capabilities relevant to Gartner clients and so on.

A Glimpse at Anunta’s Offerings

Anunta’s Digital Workplace solutions underscore our commitment to business continuity, security, and compliance, assuring clients and partners of a robust and ultra-secure environment. Moreover, it affirms our dedication to fostering digital innovation, enabling organizations to thrive in today’s dynamic business landscape.

Our Digital Workplace Solutions power our customers’ success stories, enhancing employee experiences and competitiveness.

  • Through our VDI/DaaS offerings, we’ve improved productivity, scalability, and IT resource optimization.
  • Our Modern Desktop Management (MDM) solutions streamline device operations, reduce risks, and empower mobile productivity.
  • Anunta’s SASE solutions ensure top-notch security and simplify network management, reducing costs and enhancing user experiences.
  • Our expertise in Cloud solutions enables businesses to accelerate digital transformation and remain competitive.

At Anunta, innovation is in our DNA, and we take great pride in our three patented AI-driven platforms that are solving multiple use cases for our clients.

  • DesktopReady ensures a smooth transition to virtual desktops for SMBs while providing the reliability and support that your business demands.
  • EuVantage leverages advanced AI algorithms to proactively identify and resolve issues, ensuring uninterrupted productivity for your workforce.
  • CloudOptimal, with real-time insights and intelligent recommendations, helps organizations optimize their cloud spending while ensuring that resources are allocated efficiently.

What the Gartner Recognition Means to Us

We believe that our latest Gartner recognition was only possible with your steadfast partnership, invaluable feedback, and seamless collaboration. We take this opportunity to thank you for your continued support and trust in Anunta.

As a trusted advisor for your business, we will continuously strive to offer flexibility and customization while delivering an unmatched end-user experience to maximize the value.

We look forward to the exciting opportunities that lie ahead.

Read the press release here.


Gartner®, Magic Quadrant™ for Desktop as a Service, Stuart Downes et al., 5 September 2023
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings. Gartner’s research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT and HYPE CYCLE is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.

Remote working is no longer optional as the ongoing COVID-19 crisis has pushed global organizations to quickly adopt the new ways of working. As the focus shifts from office cubicle to the comforts of home for work, employee productivity, seamless communication and collaboration, accessibility to enterprise applications, and data security emerge as the primary concerns for most organizations. Organizations will have to choose the right technology that is sustainable, secure, and scalable to adapt to the changing needs of businesses in the long-term. Here’s an infographic that shows the major trends in workplace technologies.

Cloud Adoption & DaaS Adoption | Workplace Transformation Trends

Digital Workplace trends have put IT and HR leaders under pressure to introduce greater End-User Computing (EUC) choices including Bring Your Own Device (BYOD) to attract and retain the brightest and best talent into their organizations. Employees increasingly prefer to use their own devices at work and as a result managing devices and ensuring secure application availability has become complicated and challenging for IT managers. This is making the traditional office infrastructure unsuitable to match the expectations of both businesses and end-users and demands a move to a digital workplace that is flexible to address worker and business demands.

A Cloud-hosted desktop delivered “As a Service,” or DaaS (Desktop as a Service) has emerged as a viable and comprehensive solution for enterprises. While DaaS offers hardware and software components for managing devices, it leaves IT teams to struggle with day to day operational management. However, Managed DaaS enables enterprises to unburden internal operations management of IT infrastructure, thereby enabling IT managers to focus on strategic issues related to business growth and profitability. Managed DaaS provides enterprises with end-to-end implementation and management of digital workplace while ensuring secure and high application availability and superior end-user experiences.

Managed DaaS, the Digital Workplace Enabler

DaaS deployment and management, typically, is a specialized task requiring a complex set of skills and resources. It comes with its own set of complexities in implementation and management such as,

  • Provisioning of underlying network architecture & existing resources
  • Workload configuration, applications & Peripheral integration
  • OS migration & UAT testing
  • Adapting group-based policies, governance, compliance & licensing
  • Managing TCO and Stringent SLAs
  • Virtualized environment monitoring & Round-the-clock support

To address the complexities, it is important for enterprises to Choose a Managed DaaS Provider (MDP). An effective Managed DaaS Provider can address the struggles in achieving quick scalability, managing application compatibility, simplifying varied use cases, improving the application performance, and striking the right balance between flexibility vs. stability.

Choosing the Managed DaaS Provider

It is important to choose the right implementation and management partner in order to avoid frequent business disruptions, increase in talent attrition, decrease in user productivity leading to poor business outcomes. Choosing the right MDP can provide a seamless workload transition and enhance end-user experiences multifold. The following section outlines key factors necessary to evaluate the right MDP:

  • Technical Competency
  • Focus on Compliance & Security
  • Keeping you in business – Backup & Disaster recovery
  • End-to-End support
  • Price versus Absolute Value

Technical Competency

The right MDP should demonstrate competence in rightsizing and resource allocation as per the business needs of an enterprise. The ability to establish a well-structured workload migration process and cloud adoption roadmap are essential factors for evaluation.

The provider should address typical technical issues like Bandwidth, network connection speed, failover facility, latency-related concerns, remote access for far-off areas, and BYOD-compliance.

A provider with strong cross-domain expertise and experience across leading virtualization technology platforms, network technologies, Cloud platforms, Active Directory, and Server Management capabilities can enable faster rollouts of applications. This can maximize application availability and ensure minimal business disruption.

Post-implementation 24x7x365 monitoring and management are equally critical for the success of any DaaS implementation. Resolving critical end-user issues on priority in conjunction with the enterprise IT will ensure a satisfying end-user experience. The MDP that provides an outcome-oriented SLA will be accountable to address user issues promptly.

As a recognized specialist in implementing end-user computing solutions, Anunta has implemented some of the most varied use cases across industry verticals. Anunta offers a structured adoption plan with complete ownership of the EUC transformation from discovery and migration to complete stabilization of the environment.

Delivered through its state of the art, highly secure network operations center, Anunta successfully manages 80,000+ end-points for 120,000+ end-users globally while ensuring an application availability of 99.98%.

Focus on Compliance & Security

Due to the dramatic increase in the risk of identity theft and security breaches, enterprises need to adhere to strict regulations, local laws, and protocols.

Managed DaaS providers should ensure compliance with the organization’s security guidelines, local device directives, cloud-related industry mandates, government ordinances, licensing, and group policies. A structured process to proactively implement security measures to prevent malware intrusions, ransomware attacks, data cross-contamination, and hacking will help to avoid any data leaks from the organization.

The MDP should have organized processes to implement security access, define user roles and group memberships for security and compliance during designing of the DaaS architecture.

Anunta implements established protocols and procedures, periodic risk assessments and external audits, KPI measurement, recertification audits and regular surveillance in line with ISMS and ISTM certifications and HIPAA-compliance.

End-to-End Support

In a newly virtualized environment, factors like patch upgrades, security updates, change management, troubleshooting, and monitoring of cloud desktop environments are critical. The Managed DaaS provider should ensure that these factors are consistently and promptly addressed to ensure consistency in operation and enhanced end-user experience.

The availability of 24×7 monitoring and support by the MDP can ensure the infrastructure is up and running at all times without business disruption. Proactively identifying performance, capacity, and configuration issues with the availability of helpdesk, is necessary to ensure quick resolution of issues.

The MDP should have the ability to manage all incidents and perform Root Cause Analysis (RCA) to prevent recurrence of issues. The MDP should work towards continually to improve performance and minimize the impact of change-related incidents on service quality.

As an end to end implementation and managed services provider, Anunta enables its customers through a metric-driven approach to deliver an unmatched end-user experience. Anunta’s Managed Services offerings include, smart monitoring through its patented AIOps platform – EuVantage, a 24×7 service desk, and a team of experts to deal with incident-, problem-, change-, and patch-management.

Backup & Disaster Recovery

Outages, natural calamities, or data center failures are unexpected issues that adversely impact business continuity. The Managed DaaS provider should implement failover mechanisms, to enable users to work with minimum downtime. The ability to provide Back-up and Disaster recovery facilities will maintain business continuity.

Since end-users use their own devices while working from home or remote areas, the Managed DaaS Provider should empower end-users to work from anywhere and on any device. The MDP should also specify if Backup and Disaster recovery facility is an integral part of their offering. Any additional fee for backup and disaster recovery should be disclosed at the proposal stage.

Anunta’s systems are configured for automatic backup to ensure business continuity avoiding disruption to operations. Anunta incorporates latest BYOD trends, thereby facilitating remote usage using different devices.

Commercial vs. Absolute Value

The MDP should present different pricing models based on number of users and resources utilized such as per user per month pricing or pay as you go model, and fixed cost. When evaluating commercial proposals, enterprises should focus on the potential impact of outcomes like higher application availability, improved service levels, consistency of performance, ease-of-management, and immersive end-user experience rather than the stated service cost.

The MDP should demonstrate complete transparency in presenting pricing vs. absolute value. They should ensure a reduced Total Cost of Ownership (TCO) by eliminating associated and hidden costs. The focus should be on converting CAPEX expenditure to OPEX model with an outcome-oriented SLA.

Anunta delivers its customers more than 99.98% application availability and resolves most incidents before they impact the users. Anunta offers productivity-oriented SLAs along with flexible commercial model – Per-user/month or Per Endpoint/Month or Pay as you go.

Taking the final decision

The process of choosing a Managed DaaS Provider should include immense planning and foresight from a long-term perspective. Onboarding the right provider means enterprises can expect a superior user experience with zero business disruption while gaining significant savings on the cost. Enterprise should prepare their own custom checklist based on the criteria discussed earlier in the paper to evaluate a provider that will ensure uninterrupted operations and deliver a superior end-user experience.

Anunta Technologies is a recognized specialist in end-to-end DaaS implementation and management, and always focused on delivering a great end-user experience. With deep domain expertise, our team of experts designs sustainable EUC roadmaps that solve the unique challenges of your business, opening up a world of possibilities.

Learn more about our solutions and services at


What is DAAS networking?

Desktop as a Service or DaaS is a virtual desktop deployment model in which a service provider offers virtual desktops on-demand over the Internet. The virtual desktop infrastructure is hosted on the cloud and delivered to end-users with a per-user subscription.

Some businesses may find it too heavy on their budget and resources to create their own virtual desktop infrastructure. A DaaS service provider can help them by taking care of the backend management, including the maintenance, updates, storage, and backup. They can also handle the security aspects and the desktop applications if needed, or else the end-users can manage them individually.

As all the resources, storage, and support infrastructure are hosted in the cloud, end-users can just stream the applications and data over a network on their devices through a web browser or other software with the necessary authentication.

What is the purpose of DaaS?

A DaaS provider can support organizations with the following purposes.

  • Offer greater flexibility and agility to support new business initiatives
  • Enable applications necessary for work to be run from a browser
  • Expedite the delivery of virtual desktops and applications to end-users by leveraging public cloud infrastructure
  • Enable the management of all virtual applications either running on-premises or clouds from a single control panel
  • Reduce the capital costs as organizations switch to a pay-as-you-go model
  • Eliminates the need for management and deployment of VDI

What companies use DaaS?

Some of the companies that readily shift to the DaaS model are –

Startups: Fast-growing startups usually invest heavily in R&D and customer acquisition efforts leaving them with low capital reserves for administrative overheads. DaaS enables such businesses to invest in cheaper cloud-based solutions, thereby reducing the need for extra staff to manage their VDI, servers, and software or services running them.

Software firms: Software firms may have projects that require employees to run multiple operating systems on a single computer. It is exhausting to juggle between different projects, not to mention the stressful deadlines that come with them. With DaaS, all the processes can be streamlined, helping developers switch back and forth between desktops. This is cost-efficient and speeds up the development as well.

Companies with a remote workforce: Although working remotely improved productivity and employee satisfaction for many companies, security issues remain the biggest challenge. DaaS can help companies support their employees with remote work on their own devices while mitigating security issues.

Project-based businesses: Some businesses work on the seasonal or project-based model. They will usually prefer on-demand staffing for handling those projects. With DaaS, such businesses can add or remove virtual desktops for their staff, depending on the project demands.

How is SaaS different from DaaS?

The SaaS or Software as a Service model delivers a cloud version of a software to the end-user through the Internet. The end-user doesn’t own the software; they can use it on a subscription model by paying for the software license, typically on a per-user basis.

On the other hand, the DaaS is a subscription service delivering virtual desktops that allow authorized users to access their applications and data anywhere and anytime. Thus, DaaS is not limited to a single software like SaaS but offers an entire desktop experience with many applications and associated data to the subscriber. In DaaS, users don’t have to worry about their data storage or backup, but in the SaaS model, users themselves have to store and retrieve the data generated by applications.

Another significant difference between the two is that DaaS users can use a thin client to access the service, while SaaS users have to rely on a fat client with most resources installed locally.


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